BRAD MAXWELL – SUEDEMASTER (North York, ON)
“To be successful in any business you must be able to adapt and change with the needs of the customers,” says Maxwell, owner of the second-generation family business. “We have gone through enormous change in 40 years.”
Suedemaster has grown from providing just suede and leather cleaning to a seven-page price book of different ser vices offered. Their first plant was 5,000 sq. ft., some very old equipment and only one type of solvent. Today, the plant has grown to 12,000 sq. ft. and utilizes the newest equipment and solvents available. Maxwell credits his employees in the company’s success. “The total number of years of experience for our 25 employ- ees is 254 years,” says Maxwell. “It makes me proud to know the work environment and the benefits we offer our employees keeps them satisfied and content.” Maxwell also credits his long-term customers as important contributors to the success of the business.
SHIRLEY TIMPANO, general manager – FABRICARE CLEANING CENTER (Simcoe County & Muskoka, ON)
Fabricare Cleaning Center’s team is proud of their facilities’ cleanliness, welcoming atmosphere and the state-of-the-art equipment they’ve invested in. “We are wet cleaners and have made the choice to clean with environmentally friendly products to protect our customers, our employees and help preserve our environment,” says Shirley Timpano. The company has become an employer of choice in both the Muskoka and Simcoe County regions, growing from one laundromat to four, and two wet cleaning plants in the past 21 years. “Some of our team mem- bers have been with Fab- ricare since the beginning. There’s a sense of family in our stores,” says Timpano. Some community initia-
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Top: Wally, Tim and Brad Maxwell in rug cleaning area. Above, left: Suedemaster conveyors move work through the plant. Above, right: Suedemaster preservation box for wedding gowns.
DERRON BODELL, owner – GEORGIAN BAY WET CLEANERS (Collingwood, ON)
The employees of Georgian Bay Wet Cleaners have a passion for their compa- ny and customers. Derron Bodell feels his staff truly care about doing the abso- lute best job they can. He loves being engaged with his customers, even when those discussions can get a little
Above: Derron Bodell.
Right: Georgian Bay Wet Cleaners team - L to R -Caine Antle, Diana Phillips, Linda Foss, Sondra Bette.
tives they undertake include partnering with the Adult Learning Centre and Family, Youth and Child services to provide clean coats to those in need; holding customer appreciation days and char- ity barbecues and matching money donated for break- fast programs at elementary
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schools within each community. “During Donations for Movember, anyone sporting a moustache that day has the proceeds from their order donated and Fabricare matches the donation,” says Timpano.
Top: Management team (L-R): Crystal Poirier, Tammy Avery, Clark McDaniel, Denise Lebeau, Tina Barker, Shirley Timpano, Susan Welden, Lorna Willison. (Denise, Tina and Shirley holding DLI certificates.) Above: 1. Fabricare team having fun during Donations for Movember. 2. Susan Welden serving a customer.
heated. “There is nothing more devastating to us than a custom- er who is not happy with our product,” says Bodell. “When it happens, it’s like a blow to the body. We physically feel that we let people down, and that is something we try very hard not to do.” Their commitment to the environment and wanting to protect it for themselves, their customers and their children also gives the team great pride. “It shows just how much we really do care. We are in the moment, trying our very best,” says Bodell.
10 FABRICARE CANADA September/October 2015
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