team could be far in the back- ground. The photo that resulted pictured those who make the company work day-to-day (warehouse managers, account- ing personnel, customer service representatives) front and cen- tre as the face of the company Dalex wanted shown.
“We have great employ- ees who do their very best for the customer,” said McCon- vey. “We all continually strive to provide our customers with products and services that will add value and quality with integrity.”
The company employs 24 people supplying Milnor products to Ontario, LG in Eastern Canada, and other brands throughout Ontario and Quebec.
LOOKING AHEAD, NOT BACK
Every company faces challeng- es as it gets its feet under it, moves forward and meets the difficulties of the marketplace and competition. For some, the adversity becomes a focus; not at Dalex. “There are always going to be ups and downs,”
said McConvey, “but we look at the positive, don’t dwell on the negative, and plow for- ward. We always have, and always will.”
Dalex plans to continue to evolve, bringing new technol- ogies and opportunities to cus- tomers. The team views educa- tion as a key ingredient to good customer service success, facil- itating and transitioning cus- tomers to new and constantly changing cleaning technologies. Helping customers do things ‘the right way’ often means breaking down old habits and ways of thinking, but results in bottom-line improvements and superior cleaning.
As the energetic next gener- 140846_Anz_G_WetCare_en_CA_181x121_1a_pr.pdf 1 27/02/2015 11:55:13 AM
ation grows into key leadership positions, the foundation put in place by McConvey Senior and Junior give the company a depth of experience and per- spective that is hard to match. Ashlynn McConvey, daughter of D’Arcy Junior, is the gener- al manager and is enthusias- tic about both the history and potential of the company. The future looks bright. █
1
2 3 4
1 and 2. Dalex warehouse
3. D’Arcy McConvey with Nick Mazzoli, supplies sales manager, has been with Dalex for 27 years.
4. Vintage photo of long-time Dalex salesman Lou Mignardi putting on a silly face.
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2015 September/October FABRICARE CANADA 15
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