12 Maidstone Borough Council Workingfor you
What attracted you to the job?
Matt Cotton joined the council when he was 17 in the then-new contact centre. He was one of our first Senior Customer Services Advisors before joining our Parking Services team as Service and Transport Coordinator in 2012. He is also part of our Emergency Planning team, helping to coordinate the council’s flood response last winter.
Parking Services forms a joint service with Swale Borough Council looking after council car parks, permit administration and the civil parking enforcement operation. Matt is the main point of contact for customers and partners, making sure that any questions are answered and complaints thoroughly investigated. Matt also manages the Park & Ride operation in Maidstone and he makes sure people are kept informed about the services and looks for ways to make them better.
Borough Update
This is your council newsletter, produced up to four times a year in the Downs Mail newspaper. It is written, edited and designed by the council's communications team, Maidstone House, King Street, Maidstone, Kent ME15 6JQ. Email:
pr@maidstone.gov.uk. Your comments and
suggestions are always welcome. It is typeset by AW design and printed by Newbury News. If you are visually impaired and would like the newsletter text in large print, please call us on 01622 602176, and we will be happy to send you a copy.
I’ve always been keen to progress my career within the council, and this job gave me lots of opportunities to develop the knowledge I’d built up working with customers in the contact centre, while also improving my skills. Parking and transport are big issues for our residents, businesses and visitors alike, and I like the challenge of finding the best solutions that we can, while taking everyone’s needs into account.
What do you like most about your job?
I’m trusted to work on my own initiative, which is really important to deal with problems quickly, or to come up with new ideas that can really make a difference.
What does good customer service mean to you?
Good? Excellent customer service – listening to our customers and making sure that we treat everyone fairly - is paramount at all times and key to our business in Parking Services.
Follow us on Twitter @maidstonebc
Like us on Facebook –
www.facebook.com/ maidstoneboroughcouncil
Watch us on YouTube –
www.youtube.com/ user/maidstonecouncil
What’s On! To find out what’s on in Maidstone Borough visit
www.visitmaidstone.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64