HONG KONG: Kung Fu Classes to Combat Violent Customers
Some jobs are inherently likely to involve conflict and potentially violent situations – police officers, social workers and cable customer service reps all regularly face volatile people. Flight attendants might not seem like an obviously dangerous role, but with more than 80% of flights from Beijing delayed angry passengers are a real challenge for the industry. No major Chinese airports have more than 50% of their flights depart on time, and staff have been told not to announce delays. Hong Kong Airlines had an average of three incidents involving disruptive passengers every week and in response has introduced training in wing chun, a form of kung fu, for its cabin crew. Last week more than 30 passengers broke through security and stormed the runway at Nanchang airport after being delayed for seven hours by bad weather. The week before a number of passengers in Shanghai tried to rip off an attendant’s name badge before hitting her. Two airport staff were injured and three passengers arrested. How do you advise front line staff to handle volatile customers and what training do they receive?
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WORKPLACE VIOLENCE NEWS - continued 4 Warning Signs a Visitor Could Act Out
Simple steps can often dramatically improve the reliability of school security technologies like “buzzer” access control systems. Training school employees to look and listen for behavioral cues that can indicate danger can provide staff with an increased comfort level. This can also significantly improve the reliability of screening efforts. In addition to these tangible indicators that a visitor may pose a problem, school employees can be trained to utilize a research based concept known as pattern matching and recognition. By looking for patterns of behavior and/or statements that are out of context for the situation and the experiences of screening staff members with other visitors, school staff can determine that additional screening or assistance from an administrator, law enforce- ment or security personnel is appropriate.
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SCHOOL VIOLENCE NEWS – continued School Security Upgrades from Around the U.S. Here’s a sampling of the safety improvements U.S. schools are implementing or considering.
The Anchorage, Alaska School District plans on spending $6.4 million on security upgrades at every public elementary, middle and high school, reports
ADN.com. Improvements include panic buttons, electronically locked front doors and more video surveillance.
Waxahachie (Texas) School District Trustees last week approved plans to complete construction of secured entrances at six schools, reports
WaxahachieTX.com. The schools that will receive the upgrades include Clift Elementary, Felty Elementary, Finley Junior High, Howard Junior High and Global High School.
Card entry systems and bullet proof glass will be in place by the time students return to Glastonbury (Conn.) schools this fall, reports the Hartford Courant. The board of education will also spend $315,000 for seven new security officers for the 2013-2014 school year.
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New Web Portal Provides Expert Guidance on School Security For two decades, Campus Safety magazine and
CampusSafetyMagazine.com have been the go-to resources for school security decision makers, providing them with the information they need to protect their campuses and districts. Now the publication has made these important resources even easier for administrators to find. Campus Safety magazine is pleased to unveil its School Security Command Post, which is sponsored by Vicon and provides breaking school safety news and up-to-date best practices and guidance from America’s K-12 campus security thought leaders.
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