focus on slough 23
Results confirm growing demand for local relationship banking
Handelsbanken Slough reports an encouraging start to the year, following strong 2012 annual results for the bank in the UK. Group results confirm Handelsbanken’s place among the 10 strongest banks in the world
Handelsbanken has credited another successful year of growth to the loyalty of its local branch customers. The 141-year- old bank has published its full year 2012 annual results and reveals a 23% rise in lending to British customers (Q4 ’12 vs Q4 ’11). Business lending increased 22%, to £7.7 billion, while lending to personal banking customers rose 27%, to £2.8b. UK customer deposits increased 43% over the period, to £3.1b.
Run by a team of eight experienced local bankers, the Slough branch is one of 148 British branches, stretching from Perth in Scotland to Portsmouth on the south coast. Handelsbanken puts this continuing growth, including 29 new branches opened in 2012, down to a clear, long-term focus on customer satisfaction, prudent banking and cost efficiency. This local, customer-led approach has seen the bank rated top for satisfaction and loyalty for the past four years, in an independent annual survey of British banks’ personal and business
customers. Worldwide, Handelsbanken has around 750 branches in 24 countries, employing over 11,000 staff.
Andy Taylor, manager of Handelsbanken’s Slough branch commented: “It has been a real privilege to have been serving our local community since 2006. Our commitment to long-term relationships and delivering what our customers’ need has been pivotal to the success since that time.
“Our customers are both personal and business and they tell us they appreciate our focus on traditional values, particularly that decisions are made locally and that all contact is with the local team rather than through call centres.
“We are also fortunate that increasingly customers not only appreciate those values but also commend them to their friends and contacts which means that we continue to see a strong flow of potential new customers introduced to us.“
Andy Taylor
Anders Bouvin, Handelsbanken’s UK chief executive, comments: “For us it’s not about how far or how fast we grow in the UK. Instead it’s about ensuring every day that our branches are able to deliver the best possible service to their customers, based only on their individual needs.”
Handelsbanken also reaffirmed its robust capital and liquidity positions and its low credit loss ratios, which have earned the Swedish-headquartered bank among the highest credit ratings of any international bank. The bank was recently judged one of the world’s 10 strongest banks for the second year running by financial information provider, Bloomberg.
Details: Slough branch 01753-531086
www.handelsbanken.co.uk/slough
Local relationship banking
At Handelsbanken relationship banking still lives up to its name. You only ever deal with people you know by name and decisions are made locally by us at the branch. Our simple aim is to provide the best possible service to our customers.
Andy Taylor - Branch Manager Tel: 01753 531242 Email:
anta02@handelsbanken.co.uk
1st Floor, Thames Central, Hatfield Road Slough, SL1 1QE Tel: 01753 531086
www.handelsbanken.co.uk/slough
Handelsbanken is the trading name of Svenska Handelsbanken AB (publ). Registered in England & Wales No. BR000589. Incorporated in Sweden with limited liability. Registered in Sweden No, 50 20 07-7862 Head office in Stockholm. Authorised by the Swedish Financial Supervisory Authority (Finansinspektionen) and authorised and subject to limited regulation by the Financial Services Authority. Details about the extent of our authorisation and regulation by the Financial Services Authority are available from us on request.
THE BUSINESS MAGAZINE – THAMES VALLEY – MARCH 2013
www.businessmag.co.uk
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