Figure 4:


Whilst it is widely assumed that everyone is aware of organisations such as SSAFA-FH and the HIVE, we wanted to clarify whether audiences really understood their role. It was reassuring to note that 62% of voters know the role of the HIVE, but of concern are the 28% who told us they were not sure and the 10% who did not know. Similarly, 62% of participants knew SSAFA’s role, but 21% were unsure and 17% did not know at all.


We also asked specific questions about the role of the Community Development Officer (CDO) and the Service Community Support Officer (SCSO). Given the range of family members who took part in the survey, and the position that CDOs have within the Service community, it was surprising to note that only a quarter of voters understood what their role was. Indeed, 51% told us they had no understanding of what the CDO did and 24% were unsure. We received similar responses regarding the role of the SCSO; 50% had no idea what the SCSO does and 18% were unsure. Only 32% told us they understood what their job was.


“The support services that involve a uniformed worker can be particularly unhelpful to those non-serving dependants. Uniformed workers appear to be mainly concerned with the serving personnel rather than the families. The other services are usually more approachable and provide very good services.”


“Couldn’t praise SSAFA more, helped at a time when me and my children were badly let down by my husband’s Sqn.”


“Our SCSO is absolutely brilliant and has worked so hard for us.”


“The SSAFA volunteers helped me greatly when we were left up there after my husband started his new job in England. I have also had help from various CDOs, HIVE offices and SCSOs at various units.”


8 www.raf-ff.org.uk


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