COMMUNICATION WITH FAMILIES


One of the most frequent concerns that families highlight is the lack of direct communication between the RAF and non-serving family members. All too often we receive anecdotal evidence from families, who tell us they were not aware of the support that was available to them because the information had only been passed on to the serving family member, within the workplace.


Communication is clearly an issue in some areas, and in some households, so we decided to ask a series of questions to gauge whether voters were aware of the existing online support and information that is available to them via the internet, versus the internal MoD systems.


We focused on three internet sites providing information to both serving and non-serving family members. The ‘RAF Community’ (Fig 6) and ‘Airspace’ (Fig 7) sites are located within the official RAF website; the third site (Fig 8) was our own. We asked families whether they had heard of each of these websites; if they had used them and what they thought of the content.


Figure 6:


Overall totals indicated that 47% of all participants had heard of the ‘RAF Community’ website but only a quarter had actually used it. There was evidently better awareness of this site amongst serving voters, than the non-serving family members who took part in the survey. On a positive note, the majority of those who had accessed it found it to be useful.


www.raf-ff.org.uk


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