INTRODUCTION BY THE DIRECTOR


This is the last of three RAF Families Federation surveys we have conducted in 2012. We chose the ‘Support to Families’ theme as we wanted to help inform MoD–wide welfare study expected to run early next year. More importantly, we also wished to provide some indication to HQ Air Command Community Support Staff, to our colleagues at SSAFA FH and the HIVEs and to other welfare-related organisations as to how well known they are and how the quality of their service is perceived by customers. And most importantly of all, we of course, wanted to provide meaningful feedback to the RAF family the results from their survey and the picture they paint.


The comments we received have helped enormously to add colour and weight to the bare statistics. We cannot use them all here – there are hundreds, we don’t have the space and one or two are, frankly, unprintable! - but we are very grateful to everyone who took the time to express their views and we have tried to select a representative cross-section of them.


The evidence gathered will now be circulated at the most senior levels within the RAF, passed to the MoD and shared with sister organisations to help inform the debates on policy and strategy in the community support arena.


As with previous surveys, we welcome feedback, so please do let us have your comments. Finally, and as ever, we are very grateful to everyone who completed surveys and attended workshops. Thank you for supporting our work.


BILL MAHON Director RAF Families Federation


www.raf-ff.org.uk


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