ROLE OF THE WELFARE SUPPORT SERVICES


It is acknowledged that those who work within RAF Personnel Management and Welfare Support are aware of, and try to actively promote, the array of support services available to RAF families. However, it was apparent from the anecdotal evidence received from both serving and non-serving family members that this information was not always readily available within the wider RAF community, particularly to those who do not live in Service-provided accommodation. We therefore compiled a list of some of the main welfare providers and asked families to indicate which of the uniformed and non- uniformed services they had heard of (Fig 3), and of those, which they had used (Fig 4).


It should be noted that this list is by no means exhaustive. Limitations of the evidence-gathering technology restricted the number of options we were able to offer. Voters were given the option of selecting all of the services they were familiar with.


Figure 3:


“I’ve never heard of any of them other than the HIVE. And I only found out about them because my husband told me to call them whilst he was out of area.”


“I am concerned that further reductions in Admin staff and the drive to self-help will reduce welfare support and family contact in the near future.”


“The support offered should be the same on all units; I have had experience of a good approach and a bad one.”


“The HIVE is a very proactive section and one of the best I have experienced in my time in the RAF.”


Our SCSO is fantastic. Direct, to the point, no molly coddling but solves problems quickly and effectively.”


www.raf-ff.org.uk


7


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24