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to a level where they are virtually worthless.


HA Perspective: Barcelo joins Travelodge in showing that what appears to be a strong covenant can quickly prove the opposite once a recession bites. But while Puma has clearly


burnt its paws on leases it does not prove beyond doubt that hotels and leases should never mix. The problem was paying too much at the peak of the cycle and then attempting to pass that on to the operator via unsustainable rents.


Properly structured leases, that


are either variable or at least are structured in such a way that allows a lessee enough room to survive a downturn, can work. Whether they are desirable is another matter.


Banks get


granular Banks have realised the value of real-time business information with several institutions in talks with software provider Guestline to use its detailed data to better assess hotel performance. The move promises banks better information on which to base lending decisions, as well as the opportunity to keep a closer eye on the performance of hotels they have funded.


The keen interest from the banks follows Guestline’s formation of a strategic partnership with Jones Lang LaSalle Hotels earlier this year, with the intention of getting the industry to better understand the value of real-time data. The company has more than 20 years


of experience building web- based reporting systems, usually deployed by client hotel companies purely for operational functions such as handling reservations. The Guestline initiative will make aggregated hotel performance data available to partners, while those hotels that use the full breadth of Guestline’s web-based reporting systems will be able to access real-time information on the revenue performance of their own properties. This allows benchmark against a locality. “Before lending, banks can take a look at the performance of hotels in, say, Exeter, and that allows them to review actual ADR,” explained Guestline’s Rupert Gutteridge. Then, once funds have been advanced, Guestline can provide all interested parties with live information. “They have access to data in the specific hotel, and can see that the hotel is being run properly.” For Guestline, which has long been providing web-based reporting systems, and is the UK’s largest provider of PMS systems, the move upstream is symptomatic of a changing market. “Typically in the PMS marketplace, the hotel’s need has been focused on functionality, and measures such as occupancy,” said Gutteridge. “But now, with money tight, everyone is having to look at the bigger picture.” For those looking to value hotels, Gutteridge said the information requirement has changed too. “With property prices not in a rising market any more, the asset value is changing more to do with what’s happening on the inside, rather than the bricks and mortar.” And by providing partner JLLH with aggregate data on hotel performance city by city, there is the opportunity for a potential investor to compare


likely returns from hotels in alternative locations. Currently, Guestline’s data is UK focused, though its systems are being increasingly used by hotels across Europe and further afield. “We’ve enough of a footprint in the UK to give them good data,” said Gutteridge.


HA Perspective: Thanks to the more widespread proliferation of computerised systems, hotels are now in the enviable position of having access to incredibly detailed transaction data. However, despite the fact that this data is often collected and stored, in most cases it remains an asset that is currently massively underexploited. Why this might be the case is unclear, although the highly operational nature of the sector, where managers are frequently too busy dealing with day-to- day issues to sit back, analyse and reflect, is clearly an issue. It is thus perhaps ironic that the impetus for better using our data comes from outside the sector, in effect from banks and consultants wanting to peek over our shoulder and make sure we are doing our job properly. The benefit for the latter is clear – higher quality consolidated information to help them understand markets at the macro level as well as control operation on a micro level. In fact, given the accuracy, and currency that the system can provide, the Guestline initiative represents an Asset Manager’s dream, giving him or her in- depth, live, access to a property’s performance and greatly increasingly transparency. Quite why a hotel would cooperate is more difficult to understand. In most cases it is likely that this solution will be imposed as a


condition of funding, allowing investors to more closely monitor operations. Thus in the future hoteliers will have to be more careful, as it will definitely be a case of Big Brother is watching you.


Hotel Analyst


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