The table below shows a analysis of the literacy, language and numeracy skills required by a residential care worker using the key stages of the employee development cycle.


f


Recruitment and Induction


Day to day care Care Assistants in Residential Settings


 Read and understand written information on induction course e.g. policies, first aid, infection control, etc


 Complete written assessment tasks  Take part in discussions, team building and training activities  Follow instructions when job tasks are demonstrated


 Read and understand health & safety signs, instructions, case notes  Read out letters and forms for clients  Complete entries in day book and on care plans  Take notes, leave messages and send e mails  Write incident reports  Access and update computer-based records  Take and record observations e.g. weight, height, pulse, volume, blood pressure


 Read and update charts & graphs  Understand dosage amounts when giving medicines under supervision


 Handle cash when shopping for clients  Question clients and use active listening skills when obtaining information from clients e.g. care plans


 Deal with aggressive behaviour  Communicate with clients with communication needs e.g. hearing, visual or speech impairment, those with English as a second language


 Give and follow instructions  Use the phone to liaise with a range of agencies  Give a verbal report at shift hand overs and team meetings


In service training  Read NVQ standards and understand evidence requirements  Read and respond to case studies and answer written questions  Gather documentary evidence from workplace  Use internet for research  Write reflective accounts  Organise a portfolio


Supervision & Personal Development Reviews


Quality Assurance and Service Improvement


 Write reflective diaries  Update personal development plan  Evaluate and make notes on own performance against national criteria e.g NVQs, Common Induction Standards


 Discuss own training needs with line manager  Agree targets


 Make a case in team meetings e.g. to highlight examples of good/poor practice, discrimination, abuse


 Take part in problem solving activities  Discuss and develop the care worker role with colleagues  Gain qualification in English


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