Spa leaders design the spa’s recognition and rewards process to support the spa’s goals and objectives. Effective spa team leaders provide reward for team achievements, not individual activities. They acknowledge and express appreciation to staff with rewards that are specific and sincere. Meaningful rewards support team goals and values and are:


• Timely • Appropriate • Sincere and simple • Meaningful to the person receiving them • Relevant to the behavior to be reinforced


Every day spa team leaders take actions that their teams watch and that are at the heart of developing effective teams.


Top Actions Leaders Take that Promote/Create Effective Teams


• Create a compelling vision • Define the mission that supports the vision • Use values to manage the mission • Develop strategies in support of the vision and mission • Enable and ensure two-way communication • Develop staff • Communicate measurable goals • Set an expectation of continual improvement • Seek feedback • Provide team recognition


Top Actions Leaders Take that Undermine Effective Teams


• Set up power structures • Distrust staff • Discourage staff commitment • Hire to fill positions, rather than for skill, abilities, ethics and attitude • Micromanage • Focus on sales rather than meeting guests’ needs • Set up internal competitions • Compensate individuals not teams • Don’t let staff know what’s going on • Don’t ask for feedback from staff


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