designs and developments very carefully. The older 17” and 19” 4:3 ratio panels are fast disappearing, and are being replaced by the latest generation of HD high resolution 16:9 panels with high viewing angles. The defacto gaming machine standard 22” 16:10 TFT will go end of life in the not-too-distant future, and so now our manufacturing clients must select from the new choices – 21.5”, 21.6” or 23”….. it is a complicated transition time. Eurocoin, with the help and assistance of our manufacturing partners, are working very hard to make this process as smooth and problem-free as possible for our clients, providing countless new samples and solutions for many of the major machine providers to casino & gaming floors across Europe.


Eurocoin have been a distributor of Transact ticket printing solutions for many years, what are the outstanding qualities of this organisation’s printers that have resulted in this lasting relationship? The Epic 950 is widely respected throughout the VLT and casino sector - what are the product’s key features that make it so popular? Our Epic range thoroughly deserves its reputation for providing the most reliable, robust printers in the gaming industry. Both our roll printer models – the Epic 880 and Epic 430 – plus the Epic 950 TITO printer have totally enviable performance statistics. As our major operators around the world will confirm, print reliability and jam-free performances make huge positive differences to the player experience. Service call-outs are minimised, and this means machines are allowed to carry on doing what they were designed for – entertaining players and generating revenues for their operators. The Epic 950 has basically redefined the quality


standard for thermal printing in gaming. The 950 is fast, flexible, easy to clean and ‘hot-swappable’ – meaning that the printer can be safely removed and then reinserted without powering off the machine, a major advantage when some slots take 4-8 minutes to re-boot if they are turned off…..These features coupled with its legendary reliability are what makes the Epic 950 the first choice of so many major operators and manufacturers around the world.


Slot Ticket Inc, the founders of the original thermal gaming TITO ticket, have also had an exclusive distributor agreement for many years with Eurocoin,


which must be an advantage in being able to supply the ideal print solution? Yes, you are absolutely correct here. Susan and Tom Mitchell at Slot Tickets Inc are totally dedicated professionals with whom to work, and I have huge respect for Tom’s remarkable insight into the technical demands of the world of thermal printing. Gaming ticket printer jams typically result from one of three main scenarios – an inferior printer performance, the use of non-approved or unlicensed paper, or occasionally human error when staff at a gaming property load the ticket books or paper rolls incorrectly. Well, we know that our Epic 950 has no reliability issues, and our clients across Europe and Africa can also take great comfort from the fact that our Slot Tickets and roll paper meets all the specifications set out by the printer manufacturers and system suppliers such as IGT E-Z-Pay. Some of your readers might not be aware of the very demanding standards laid down for licensed slot tickets…. for example, the paper must be able to resist 15 hours of water immersion, plus offer excellent immunity to sunlight, alcohol and solvents. These demands ensure that a winning ticket will not fade, and that printed text and barcodes will not disappear in a matter of days. Our partnership with Slot Tickets and with our roll paper suppliers ensures that Eurocoin clients will not face these problems in their gaming


operations.


Your organisation recently launched the latest bill acceptor from JCM iVizion. What are its key features


that set it apart from others in this very


competitive sector? When were Eurocoin appointed Official Service Partner for JCM and what does that involve? We value our Service Partner status with JCM very highly, and are delighted to be involved commercially across Europe with such an excellent manufacturer and technology innovator. We have been retained by JCM to deliver sales and technical service across Europe from our various regional offices since 2010. iVIZION is a classic example of JCM engineering


expertise and market insight combining at the highest level to provide a world-beating product. The recent casino floor ‘wins’ for iVIZION across the USA bear testament to its outstanding features – the new Contact Image Sensors that scan more than 75 times more data than any of its competitors, the sealed note path preventing dirt and liquids


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