David Livermore: At this moment our video security system is the largest system of its kind ever to be installed in a casino in the UK. It was developed in collaboration with Dallmeier. We have three control stations as well as a large video wall and a supervisor station. We currently employ 38 security officers and 12 surveillance staff members, and, in addition, one Surveillance Supervisor and one Security Supervisor.
What areas are being monitored? David Livermore: Of course, the main focus is on the gaming area, specifically the gaming tables and the various gaming machines and gaming terminals as well as an operational review station. The video system is an indispensable tool when it comes to quickly and unequivocally resolving arguments or ambiguous situations as well as fraud detection and incident control. The video installation also helps us keep a close track on the cash with extensive coverage of the cashiers’ areas. We also monitor hospitality areas for general security as well as the cash tills. Compliance is also a major issue in casinos and the entrances are carefully monitored along with external and back of house areas.
Why was Dallmeier selected? David Livermore: We decided in favour of Dallmeier, as the state-of-the-art SeMSy® system is both
innovative and one of the user-friendliest systems on the market. We have chosen the product specifically for its user-friendly interface, its intuitive operation and the recognised after sales service. For many years now, Dallmeier has been working
very closely with Casino Surveillance Directors around the world. The experience that they have gained is essential to understand the particularly demanding requirements of casino surveillance and the challenges of obtaining clear close up images on gaming tables as well as perfect overviews for identification and the demands of a 24 hour operation. Dallmeier is well versed in these requirements and expectations and has had a good track record in some of the largest casinos in the world in Australia and Macau with huge installations. I am also keen to move forward with Dallmeier in the area of integration and this will be our aim over the next twelve months.
Mr. Walker, could you tell us more about the SeMSy® management system? James Walker: SeMSy® III is a high-performance and future-proof video management system with highest reliability, achieved through an elaborate redundancy concept. It offers a comprehensive range of functions, including the display of live images, various search options within the footage, the control of PTZ
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