news and jobs updated daily on
www.healthclubmanagement.co.uk edited by tom walker. email:
tomwalker@leisuremedia.com
FREEDOM TO MOVE.
PEOPLE PROFILE caroline constantine
Constantine is director of quality and safety consultancy Right Directions, which has been tasked with relaunching and getting the Quest quality scheme back on its feet
How many years have you worked in the health and fi tness industry? Since I left university in 1991.
How has your career progressed? After leaving university, I started out as duty manager at Bridport Leisure Centre – doing all the everyday jobs, from banking to changing beer barrels, setting up badminton courts, doing inductions and cleaning loos. I then moved to Relaxion – now Leisure Connection – and progressed through its structure to regional manager, overseeing 15 centres in the east of England, and then quality manager. I left Leisure Connection in 2004 and set up a quality and health and safety support service with my business partner Joe Ryan. I’m now director of Right Directions, which manages Quest on behalf of Sport England.
What does your current role entail? I manage a team of 10 staff, some of whom work directly for Right Directions, supporting leisure centres, golf clubs and health clubs with their quality management systems. I’m also the Quest operations director – Right Directions was awarded the Quest contract in October 2010. We’ve also been awarded the contract
to conduct the audits for the FIA Code of Practice, and to work with the FIA to develop the scheme.
How do you hope to improve Quest? At present there are two types of Quest: Quest for Facilities and Quest for Sports Development. Quest for Facilities is changing signifi cantly. We now have three types of assessment: entry level for small centres or those wanting to dip their toe in the water; Quest Plus, a two-day process with banded results; and our new product, Quest Stretch, for centres already categorised as ‘excellent’. They pick special modules themselves, which are then validated by Quest. Quest for Sports Development will be reviewed in the autumn. Assessors will no
june 2011 © cybertrek 2011
© 2011 Star Trac. All rights reserved. Star Trac and the Star Trac logo are registered trademarks of Core Industries. HumanSport is a trademark of Core Industries.
longer ask for verbal ‘comments’ logs and lost property records – they will ask the centre to tell them what they do, and why.
How important do you feel Quest is for the industry? It’s the best tool to demonstrate how well services are being managed. Now is the time for organisations to retain or introduce Quest.
C
Does the fi tness sector have a role to play in preventative healthcare? I believe working with the health and fi tness sector is the easiest and most obvious choice for government – the savings to the NHS and businesses would be massive. If only the government would spend some time and money getting people ‘into fi tness’, it would reap the long-term rewards. Meanwhile, businesses would have reduced sickness rates. I think the fi tness sector has a big role to play if only we can get some support from the politicians.
M Y CM MY CY CMY K
What’s the number one weakness of the fi tness industry? I think the biggest weakness is the lack of representation in the media. I shout at the TV and radio when news presenters talk about diets and medicine for overweight people rather than about them getting fi t! I also think the fi tness industry could do a lot more with schools, to instil the lifelong importance of keeping fi t.
What drives you? The desire to ensure our business is one that the whole industry thinks is professional, well managed, good value for money and very knowledgeable.
What’s your favourite motto? One day your life will fl ash before your eyes. Make sure it’s worth watching.
If you have any stories for inclusion, please email them to us at
newsdesk@leisuremedia.com
For more information,
contact Star Trac at 01494 688260 or visit
www.startrac.com/strength.
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