Editorial Focus - Communications
less with our employee scheduling! In the past, we spent an enormous amount of time picking up the phone and calling or emailing members to find coverage and coordinate time‐off as well as trades. With the new system many of these tasks are now automat‐ ed and everything is at your fingertips. I can truly say that EMS Manager returns man‐hours to you; I went from spending fifteen hours a week to two on the schedule!
With the new system, trading shifts is easier than ever. Members can offer a scheduled shift of theirs to eligible members and the corresponding mem‐ ber can accept and offer a shift in return ‐ all while following our compa‐ ny rules, and without supervisor inter‐ vention. This feature alone saves our administrators lots of time.
26 EMS PRO Magazine
Our member availability process improved dramatically as well. In the past, much of the paperwork scattered throughout our office consisted of loose sheets of paper containing indi‐ viduals’ availability. With our new sys‐ tem, members no longer need to email or even drop by the station to submit availability. Now they submit availabili‐ ty from home or anywhere with a few clicks of the mouse.
Because the system enforces our availability submission due dates, it not only allows us to keep all things fair amongst our members, it also prevents unwanted surprises, provides stability and helps level out expectations. After only three months of use, we determined that we had already saved enough in overtime reduction to more than pay for the entire year’s EMS
Manager subscription. Now looking back a year later it’s inter‐
esting to realize that some of the fea‐ tures which we originally thought were just bells and whistles are actually very beneficial. We now use EMS Manager’s 200GB file sharing area and built‐in bul‐ letin boards for inter‐service chats and conversations. Again, being “in the cloud” allows for all of this to be used anywhere with an Internet connection. Of particular surprise to us is how we’ve been able to manage our employee data and information. EMS Manager has become our central con‐ tact list now which we use to keep emergency contact and home contact information along with all of the certifi‐ cations we track for our employees. Consider a situation where a member’s driver’s license had expired and he was
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