News & Technology
sure their agency’s performance.” Goutmann continues, “Quality assur‐ ance is often an internally run process. With the RSQ911 data, agencies can now add an entirely new dimension of feedback for their agency.”
“The premise behind RSQ911 Solutions is to promote communica‐ tion and help build relationship within the transport environment in order to provide better value to the patient. emsCharts understands the impor‐ tance of relationships building and value‐added services, and they have proved that with this collaboration”, states Bill Gerard MD, CEO of RSQ911 Solutions. “They have been patient‐ centric from our first conversation”, he adds.
The collaborative functionality between emsCharts, Inc. and RSQ911 Solutions requires subscriptions to both services. The data link is available now and is currently being used by sev‐ eral EMS agencies.
emsCharts Teams With RSQ911 Solutions for Emergency Incident Feedback Surveys
emsCharts, Inc. announces a collabo‐ rative partnership that connects their web‐based patient data collection and incident reporting software to RSQ911 Solutions’ online survey tool. The streamlined functionality allows EMS agencies to easily connect a particular patient event to survey feedback from hospital and other EMS personnel on the scene, as well feedback from patients and their families.
RSQ911 Solutions provides a cus‐ tomized web‐based survey that is dis‐ tributed by an EMS agency to every‐ body involved in the transport and care of a patient. When the emergency inci‐ dent is over and transport is complete, hospital and EMS personnel engaged on the emergency call can login and provide feedback on the quality of ser‐ vice provided by that EMS agency. Patients and their families are also encouraged to complete a survey. The result is a collection of industry insights and public perceptions that the EMS
18 EMS PRO Magazine
agency can use to evaluate the quality of service that they are providing to the community.
emsCharts, Inc. provides EMS agen‐ cies with electronic patient data collec‐ tion solutions that use the Internet to connect EMS responders with hospitals and reporting agencies; thus expedit‐ ing the entire process and leaving more time to focus on patients’ needs. The collaboration between emsCharts, Inc. and RSQ911 Solutions, LLC links patient incident data entered into the emsCharts system with mission data in the RSQ911 survey website. EMS crews no longer need to log into two sepa‐ rate sites to enter information for a sin‐ gle incident.
“Emergency medical data collection is coming full‐circle with our collabora‐ tion with RSQ911,” comments Pete Goutmann, Vice President of emsCharts, Inc. “We provide our cus‐ tomers with a variety of methods with‐ in our software to qualitatively mea‐
About emsCharts emsCharts provides pre‐hospital care professionals with dynamic, state‐of‐ theart solutions for optimized patient health care, quality assurance and oper‐ ational productivity. Developed in con‐ junction with and fully tested by med‐ ical and public safety professionals, emsCharts software products provide a total solution at a flat monthly fee.
About RSQ911 Solutions, LLC RSQ911 Solutions, LLC was founded by emergency physicians Dr. William Gerard and Dr. Patrick Hunt. By devel‐ oping a clear and intimate understand‐ ing of their clients' strategic goals, RSQ911 Solutions survey services pro‐ vide numerous benefits and features. They are driven to promoting and sus‐ taining excellence through improve‐ ments in Satisfaction, Quality, and Value. As a result of working together, the critical care provider gets more than survey results; they get specific customer‐driven advantages and a partner in healthcare to improve orga‐ nizational success and survivability.
EMS
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