www.lebertfitness.com

comments were making me and the oth- er participants feel very uncomfortable,” she says. “She was shocked, but in the end the situation turned out well. I was very thoughtful about how I confronted her. I was never abrasive or aggressive about it. She ended up being a very loyal participant, and even gave me some little gifts.”

4. If you have to, break it off

If, as a last resort, you need to withdraw

the membership of a high-maintenance member, be professional and polite but firm. Provide the member with a copy of the appropriate paperwork and immediate- ly stop monthly payments or reimburse for any monies owing. Handle this task care- fully to avoid mix-ups and having to deal with the person again. As a final courtesy, you could even tactfully suggest another nearby club that may be more suitable to the member’s needs. FBC

Jim Willett is a fitness writer, presenter and entrepre- neur who has worked in the industry for well over a decade. He has appeared as a fitness expert in numer- ous magazines and T.V. shows. Jim currently owns a stu- dio in Aurora, Ont., and an online exercise video com- pany. For more information visit www.jimwillett.com.

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