Travel Trade Gazette 05.04.2012 TTGDIGITAL.COM


Lucy Siebert Managing editor (news)


we went to press the waiting was continuing, with the industry on hold for the Department for Transport to publish its final version of the Atol reforms. And until it is published, Abta and the CAA cannot


T


reveal the details or costs associated with their co-administration scheme, which is leaving much of the industry feeling like they are in limbo. From what we have heard, agents are not acting until they have all the details on how the co- administration scheme will work - which means that an awful lot of activity is going to need to take place between people returning to their desks after Easter, and the April 30 deadline, which is just three weeks and two days away. If you haven’t already done so, now is the time for


you to spring into action. Because like it or not the reform is happening, and it is the frontline travel seller’s responsibility to be able to provide your customers with all the information about the reform. But fear not as you can find out everything you need to know in one handy place: ttgdigital.com/news/atol-reforms


Sweet success Mary Portas’s proposals for the high street, which forms a key part of the Trust in Travel Agents: Backing our British high streets campaign, have been unanimously accepted by the government. It has even gone further by introducing some of its own plans and schemes in an attempt to kick start our high streets. While the high street retailers certainly need all the


government support they can get, we all know of plenty of high street success stories – both within and outside travel, as shown in this week’s TTG Analysis. With it being Easter and every shop’s shelves


heaving under the weight of chocolate, we are featuring a small, quirky London-based bakery (see pages 10-11) that has managed to fight – and thrive – against the likes of Starbucks and Pret A Manger, proving there is plenty of consumer appetite out there for the different, personal and special products and services. Food for thought over your long weekend.


It’s easy to get in touch – you can email me on lsiebert@ttgdigital.com – or tweet me at twitter.com/LucySiebert


he whole Atol reform process has been a waiting game. And as


CONTENTS


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10 04 NEWS.


10 The TTG Analysis: We look at bakery chain Konditor & Cook, to see how the company can inspire travel agents 12 City: Latest updates from the big two, plus comment from Elman Wall Travel Accountants, and optimism from Travelzest despite revenue drop 14 Cruise: P&O Cruises is to add 18 new single cabins on Ventura 16 The week in travel: Prestige prepares fam for Canada and Bermuda, while the Azores regain direct flights 18 Business Travel: Mercian Travel Management says corporate clients will take APD “on the chin”


20INTELLIGENCE.


eDigitalResearch survey: How Haven beat off other top travel companies to top the eTravel Benchmark survey


24TALK.


25 Oliver Broad on closer ties: “Carry on


discounting: an ongoing farce now showing in a variety of disparate guises around the UK.”


26TOOLKIT.


26 Technology: How daily deal sites are changing consumer behaviour 29 Get Ahead: How a new tourism Masters course could help you strengthen your business 30 Good Business: Bruce Poon Tip, founder of G Adventures, on inspiring clients to care 33 Training: Down Under with Cox & Kings, plus AMResorts update 34 Mystery Shopper: A trainee agent wins on personality in Ayr this week


37FEATURES.


37 On Our Radar: Find out if the Harry Potter Studio Tour lives up to the hype 39 Air travel: A focus on consolidator Faremine; everything you need to know about cabin upgrades, including 60 Seconds With Air New Zealand; plus behind the scenes with British Airways’ first-class chefs


52GETAWAY.


TTGina on her new “5 on Friday” bulletin, ski lift shennagins and Henson’s hijinks – plus win a romantic break in St Lucia


14 05.04.2012 03


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