p58 DITL Mar5 3/3/10 17:27 Page 2
Your Space
The page that puts YOU in the spotlight!
A day in the life
Hays Travel boss John Hays returns to the shop floor on its
30th anniversary to see if he still has the skills to sell a holiday
07:00 Not used to the alarm going off this early our 30th anniversary com-
on a Saturday. It’s a while since I did a Saturday memorative plaque – Rosie
shift but today is our 30th birthday and I’m Smith from St Mary Mag-
going back to Seaham, our first shop, to work dalen’s RC Primary School in
on the counter like the old days. Seaham. offering good customer service
I have not earned any extra
10:00 The shop is decked out with balloons and 13:30 It’s quietened down a bit commission in the past hour.
we are flat-out. Some clients have called in to so I pop out to get a sandwich.
drink champagne and enter our competitions It’s a nostalgic walk up the main 17:30 We have been busy all day
but most are here to book holidays. street of the old mining town and are Hays Travel’s top-per-
and port where I was born. forming retail store of the day.
10:30 After lots of meeting, greeting and so- We celebrate with a glass of
cialising, I have my first 14:15 I walk back into the shop and we are bubbly and a piece of birthday cake.
client. He’s 80 and packed! I feel guilty and
knows exactly where he wolf down the bacon sand- 18:00 On the way home I reflect on the range
wants to go: 10 nights at John Hays wich in the back of the shop. of knowledge and skills that our retail staff
the Sol Pelicanos in Job title: need to possess to satisfy our diverse range of
Benidorm. However, he Managing 15:00 Suffering with indi- clients. Amongst other things I have discussed
never misses a home director gestion from eating too San Francisco and the Pacific Coast Highway,
game so the holiday must Works for: Hays Travel based in quickly. An occupational the seat pitch of different airlines, proposed
fit around the football (he’s Sunderland hazard of frontline travel Nice as an alternative to Monte Carlo for a
a Sunderland AFC fan). I How long in the job? 30 years staff, I suppose. price-shocked client, and had an animated con-
book flights for two days How long in travel? 30 years versation about the prevalence of motability
after we play Man U. Hobbies: Tennis and watching 16:00 Have spent a full scooters in Benidorm! It’s still a great business.
Sunderland Football Club hour with a client who
11:00 The face painter Best thing about your job? needed to cancel her son
arrives to the delight of My colleagues and the joy of a and girlfriend from a fam- ■If you are an agent and would like to appear in
the children in the shop team working well together ily booking. I realise it’s YourSpace, send us your name, agency name,
(and a few big kids too). Worst thing about your job? cheaper to cancel the origi- phone number and a few lines about yourself by
The frustration when we do not nal holiday and do a whole email to
ohemmings@ttglive.com; or post to
11:30 I present the award perform as well as we could new booking, saving the TTG YourSpace, First Floor, Ludgate House,
to the winning designer of client over £200. Other than 245 Blackfriars Road, London SE1 9UY
Seeing is believing
ttglive.com/videos
58 05.03.2010
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