p40-41 MS Mar5 2/3/10 17:58 Page 40
knowledge
ttglive.com
Mystery Shopper
from Derby
The mystery shopper visited two agencies in Derby on a Monday afternoon.
They then selected two websites, one from a Google search for “Direct Holidays
Costa del Sol” and the other from an advert in a free national newspaper
This week’s challenge:
The mystery shopper asked for seven nights’ bed and
breakfast in the Costa del Sol for a family of four
needing two bedrooms in a four-star beach hotel,
with flights, for travel in July 2010.
CHALLENGE AT A GLANCE.
Who: Budget: £2,000 Where: Spain
Seal the deal
Teenage kicks: The Costa Flying the flag: The Costa del For foodies: Marbella is Family focus: For families,
del Sol is great for teenagers. Sol has Blue Flag beaches in a real gourmet’s paradise suggest clients check out First
Tips provided by Tui
The theme park Tivoli World in the resorts of Marbella and and overflows with exciting, Choice’s Holiday Village, as it has
Benalmadena has rollercoasters Fuengirola, so water quality, cosmopolitan restaurants Kids Academies for 0 to 15-year-
a 60 metre-high freefall ride, safety, and environmental and cosy, chic bistros around olds, spacious accommodation
bumper cars and much more. facilities are all top quality. every corner. and a waterpark.
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the best deal from agents and operators
on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf of TTG by React Surveys, and no further details or information can be
disclosed. Researchers take into consideration first impression, sales process, product and budget match and extras offered before giving an unbiased opinion of which
channel/company they would have booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel
firms in the future. Please note that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.
www.sassalesinfo.com
Upptäck.
Or discover as you say in English. When booking a return SAS flight, your clients will receive a FREE City Card to
discover the Scandinavian capitals with free transport, free entry to museums and attractions, and much more.
London
*
Copenhagen £63 one-way
Free City Card included
Stockholm £66 one-way
(worth up to £34).
Oslo £77 one-way
* Offer valid with a return ticket issued after 18 February 2010. Valid for travel between 1 March and 30 April 2010. Applicable to all passengers departing from Europe (excluding Scandinavia) to Copenhagen-Kastrup,
Oslo-Gardemoen or Stockholm-Arlanda on SAS operated flights, either non stop or via Copenhagen. Valid for any SAS fare excluding Group Travel. Prices include taxes & charges, subject to availability.
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