p36 frontline Q&A Mar5 2/3/10 16:14 Page 36
knowledge selling from home
ttglive.com
Q&A
The most popular destinations for 2010 are
Homeworking
Turkey and Sharm el Sheikh because they
are not in the eurozone. Compared with last
year I’m finding customers are booking a
lot more further forward and they want
10-14 nights’ all-inclusive for their summer
is ‘perfect job’
holidays, especially if they have children.
How do you create booking
opportunities?
By ringing up customers if I’ve not heard
As a fairly new Hays consultant, Christina Carr tells
from them for a while. Also, when I am
Olivia Hemmings what support she finds useful and
out and I meet new people, I always drop
into conversation what I do for a living
how family and friends helped her find new business and make sure I give them my business
card. Generally speaking though, there is
always some quote to do and when
How did you get into calls through my switch and bookings are quiet I spend even more
homeworking? I’ve managed to generate time on a customer’s needs!
I picked up a copy of TTG quite a lot of repeat
one day and saw an advert customers from these.
for Hays homeworkers.
CV Christina Carr
When I read the details What destinations
I just thought it sounded do you specialise in? Name: Christina Carr
like my perfect job, so I I love selling the Age: 50
applied. Caribbean, Turkey, Works for: Hays Travel
Morocco, Tunisia and Egypt. Based in: Doncaster
What was the first lesson I build up my destination and How long in travel: Seven years
you learned in the role? product knowledge by visiting as How long as a home worker: Two years
As a homeworker you quickly discover the many places as possible and reading up Best thing about the job: Helping to find
importance of using your own initiative on them. that perfect holiday for my customer which is
and spending more time with customers within their budget
building up a relationship and understanding How is business faring for 2010? Worst thing about the job: Not being able
their needs. It seems to be going well so far and we are to match a price due to discounters
building up quite a lot of repeat customers.
What or who has been the biggest help
to you in this role?
My team leader, as she is always only a
phone call away, and anything I am not sure
about, or just need some help with, she is
there for me day or night.
What advice would you give to some-
one starting out as a homeworker?
Make sure you are committed and are
passionate about the job. Also, some people
may find working from home can get lonely,
so make sure you have a good support
structure behind you. With Hays I always
have plenty of help.
Did you have financial concerns about
not having a regular salary?
When I first started I was worried about the
financial side, but with help from my friends
and family giving out my business cards and
flyers all around the country, I started to
collect quite a lot of business. I get a lot of Topkapi Palace, Istanbul: Turkey is one of the most popular destinations for 2010 for Christina
36 05.03.2010
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