p34-35 Letters Dec11 8/12/09 18:01 Page 35
ttglive.com
letters
The human touch will be Why would The Co-op Travel Great to see Tui director
the luxury trend for 2010 work with Kiss Flights? go back to the frontline
Your analysis of the luxury market corresponds It looks like The Co-operative Travel are moving Good on Tim Williamson (“Tui customer director
to our experience of our hotel in the Loire Valley further and further from their “ethical” trading goes back to the frontline”, ttglive.com).
(“High-end tourists want simple but chic credentials (“Kiss Flights’ prices could spark It is great to see someone at this level get
holidays”, ttglive.com). Co-op boss U-turn”, ttglive.com). back to basics. It is easy to come up with ideas
A message on a flatscreen TV as you enter The owners of Kiss have previously cost and policies when you are sat in an office all
your room doesn’t do the trick anymore. The Co-operative a lot of money, and Mike day, but to go out there and see how it all
It is not about branding for business, but Greenacre claims that its business model “has works is a must for a lot of companies.
about speaking to the soul, about heritage, failed twice”. Perhaps TTG should run a national back-to-
warmth and magnetism. Why should The Co-operative Travel give basics week for directors, as it is important for
Our guests are increasingly looking less for Kiss a chance to fail a third time? Perhaps upper management to get to grips and find out
luxury accommodation and more for a unique, Greenacre can explain how Kiss can achieve for themselves what works and what doesn’t.
personal and exclusive experience. such cost savings while still remaining solvent?
Having the owners welcome you like friends, Mark Littlejohns
sit down and talk with you about your interests, William Read sales supervisor, Complete Travel Solutions
then organise a tailor-made stay based upon honorary secretary,
these interests, is viewed as truly special. Stafford Historical & Civic Society Thanks for Discovering more
Find out what each person wants, and cater about us via TTG Knowledge
to that person individually; that is true luxury Oasis of the Seas diaries Thank you to everyone who has completed our
in 2010. informed and amused new online agent training programme through
I enjoyed reading the Face of Travel winners’ ttglive.com/knowledge.
Marnie de Vanssay Oasis diaries (TTG December 4). I found all of We have had an overwhelming response with
co-owner, Chateau de La Barre, France the information really useful, and I loved the over 800 courses completed since launch two
fact they had added humour to it! months ago, surpassing all of our expectations.
Sri Lanka was inspired choice Oasis sounds amazing and and so did all the Congratulations to those who won a place on
for Kuoni training final activities that they participated in. our fam, while for those who missed out, we are
A big thank you to Janet, her team, and the offering up to £1,000 in vouchers if you complete
sponsors who were involved in the Kuoni Louise Bates the training before the end of the year.
Worldwide Training Final in Sri Lanka. We had manager, Tameside Travel
a tremendous time. Emma Paxton
Long may Kuoni continue to support the Royal Caribbean’s sales team head of retail, Busch Entertainment
trade with this excellent training, and rewarding hospitality was outstanding
agents with a final in a new country each year. I have just returned from what only can be
Sri Lanka is a beautiful country with a described as the best cruise line supplier event
What do you think?
fantastic mix of attractions: beaches and I have ever had the good fortune to be part of.
scenery; wildlife including elephants, leopards I was invited among 250 other trade partners The deadline for letters is 10am on Tuesday.
and bears; a range of hotels with wonderful to a three-night sailing on Oasis of the Seas We need your name, job title and company
cuisine; and very warm and friendly people. from Florida. address. These will be withheld on request.
Now that the conflict has finally come to an The ship is just amazing and the hospitality Priority is given to letters sent exclusively
end, we need to fully support this country. It shown by Royal Caribbean’s Robin Shaw and Jo to TTG. Please limit letters to 250 words
thoroughly deserves more tourists and they Rzymowska and the sales team was outstanding. maximum. We reserve the right to edit.
will love it as I did. It confirmed to me the line’s commitment to Email: ttgletters@ttglive.com
the UK trade. Fax: 020 7921 8033
Anne Cooper Comment: Or have your say on stories on
sales consultant, The Co-operative Travel, Jason Peters ttglive by clicking on “Comment on this Story”
Stanway, Essex director, Creative Cruises
Amaze your clients. Or better yet, let us do it.
VisitLasVegas.co.uk.
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