CRU 11-13 6/5/09 16:15 Page 57
ttglive.com
cruise knowledge
Cruises brands, was relaunched in January. MSC Cruises is due to launch a specialist Silversea Academy has added a module
New features include a personalised online training course this month, called devoted to the conference and incentive
introduction page and refresher modules to “Easy as MSC”. The programme has six market, aimed at agents who specialise
ensure agents’ selling skills are up to date. modules and is available to all agents, who in this sector.
Agents can also download training games. must read all sections and complete the test ■silverseaacademy.com
In June, agents can take part in a Celebrity at the end of each module.
Equinox treasure hunt using a virtual tour ■msccruises.co.uk All Leisure Group, which includes Swan
of the ship. Hellenic and Voyages of Discovery, will
■cruisingforexcellence.co.uk/visitus Several niche lines have launched training introduce a training website with
on the Association of Cruise Experts’ Elite video-based modules in August.
Complete Cruise Solution, which represents Training Academy website. Hurtigruten and The new website will also feature a social
P&O Cruises, Princess, Cunard and Ocean Windstar have recently put modular courses community and forum.
Village, has added an “expert” section to its on the Ace training website, while Oceania ■allleisuregroup.com
online programme, Waves of Wisdom. plans to upload a course in the next few
The new Club Lounge section allows weeks. Ace has also set up WEBINARS.
agents who have already qualified at a text message informa- Complete Cruise Solution has just started
“apprentice” and “graduate” levels to tion service for agents. using webinars (internet-based seminars) to
improve their product knowledge by having ■cruiseexperts.org educate partner agents.
exclusive access to training modules for CCS started its webinar programme with
P&O’s Azura and Cunard’s Queen Elizabeth, CrystalCruisesAcademy.com presentations on new ships Azura and
the lines’ new ships for 2010. is Crystal’s sales training Queen Elizabeth, to Go Cruise homeworkers
Agents can also link to the CCS team programme and now offers its and Premier Travel branch staff.
blog, as well as individual blogs for the first interactive online workshop, Last month several hundred agents
four brands. designed for both new and experi- watched P&O Cruises managing
The Club Lounge page also features more enced agents, and can be completed director Nigel Esdale and Cunard Line
games and competitions. at the user’s own pace. president Carol Marlow deliver presentations
■completecruisesolution.com ■crystalcruisesacademy.com on these new ships.
OFFERS
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FLIGHTS
END
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EX
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OffersEnd31stMay2009 OffersEnd30thJune2009
• FREE shore excursions • Reduced fares - SAVE £500pp on 2010 cruises over 10 nights*
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• Reduced fares - SAVE £250pp on 2010 cruises 7 nights or less*
• FREE flights - Mediterranean, Baltic & Asia
• SAVE UP TO 20 - 25% - Fixed exchange rate £1.95 = £1
(on selected 2009 cruises)
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To find out more, please contact either your Regional Sales Manager, email TTG@rssc.co.uk
visit www.rssc.co.uk/specials, or telephone Sales Support on 023 8068 2287 WWW.RSSC.CO.UK
Terms and Conditions apply: FREE shore excursions apply to select 2009 and ALL 2010 cruises and are capacity controlled, booked on a first come first served basis. FREE flights promotion is based on economy class from London.
Transfers not included. *The reduced fares are deducted from the Offer fare. All offers, fares and excursions may change or be withdrawn at any time. Further terms and conditions apply.
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