p44-45 MS 5/5/09 17:48 Page 44
knowledge
ttglive.com
Mystery Shopper
from Cirencester
The mystery shopper visited two agencies in Cirencester on a Tuesday
lunchtime. They then selected one website from a web search for “Caribbean
cruises in November”, and a company advertising cruises in The Daily Mail
ourist Board This week’s challenge: The mystery shopper asked
epublic T for a 14 to 16-night cruise in the Caribbean in November
an R
2009 for two people wanting to start their cruise in the
Dominic
Caribbean, and to book flights from the UK and any transfers
CHALLENGE AT A GLANCE.
Who: Budget: £4,500 Where: Caribbean cruise
Seal the deal with these tips from Training for Travel
Sail the deal: Sailing Snorkel in Cuba: If clients are Chip and win: Golf lovers Barbados beach: Sun worship-
For more training tips
enthusiasts can hire a 50-foot spending time near Varadero, visiting the Dominican Republic pers wishing to escape beach
and courses, go to
yacht in Antigua, at Jolly Cuba, suggest they hire a car in should head to Playa Grande golf sellers in Barbados trying to
Harbour. Prices for two people advance and drive the 45-minute course, which is regarded as one flog fruit and local crafts should
trainingfortravel.com
are about $700 – and the crew journey to Playa Coral for a of the best in the Caribbean and work on their tan at Gibbes
or
may even let you steer. fantastic day of snorkelling. affords views of the ocean. Beach on the island’s west side.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
Don’t miss you chance to talk to the
people who shape business travel
New Ideas Fresh Knowledge Meaningful Meetings
BTM has been created to meet the changing needs of buyers and
suppliers. See the latest products, listen to market trend forecasts,
talk to corporate buyers from all over Europe and senior managers
Free travel
from leading travel suppliers.
to the show
Register NOW at
www.businesstravelmarket.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76