p42 jenny May 8 5/5/09 16:59 Page 42
knowledge
ttglive.com
Jenny Ley-Meek “Not one of my
Mexico clients has cancelled a trip,
but I’ve had worried calls about
Majorca and the Costa del Sol”
A
fter months of holding back, it morning. She asked to cancel her trip to
would seem that at last people Majorca after watching the news, because
are starting to make their her husband had a lung condition and she
summer plans. April was a was concerned that this flu could kill him.
bumper booking month at Superior Travel, At times like this it is our job to reas-
with record call levels and our highest sure and assist wherever we can.
conversions for months. It’s essential that we keep abreast
But just when things seem to be of all the developments so
on the up, yet another obstacle that we have the latest in-
arrived ready to knock us back formation at our finger-
down. For an already strug- tips when customers
gling industry, swine flu could come in.
not have come at a worse time. This might be a hur-
As one would expect, anxious dle that the industry
customers with bookings to could do without at the
Mexico have been calling me for moment but it is also yet
advice. Since the FCO began advising another opportunity for us to
against travel, we have relayed tour demonstrate our worth to cus-
operators’ offers of free amendments to tomers by offering a fully-informed
alternative destinations; and for those and knowledgable service.
travelling later in May and June, we have But, just as Sars and bird flu both
advised that, for now, normal booking threatened to kill millions and were
conditions apply. fortunately contained, I’m hoping that
Surprisingly, not one of these clients has swine flu will disappear as quickly as it
asked us to cancel or amend their trip, but appeared, and our industry can get back
simply asked that they be kept informed of to restoring consumer confidence.
developments.
However, it is having a knock-on effect ■ Don’t forget you can keep up to date with
with other bookings, with calls coming in to swine flu developments at
ttglive.com/news
cancel holidays elsewhere.
One customer, booked to travel to the
Costa del Sol at the end of May, called to
explain that his girlfriend was a paediatric
nurse and because of her profession could
not risk travelling to Spain where he had
heard there had been confirmed cases.
A similar call came from a lady Jenny Ley-Meek works for homeworking
we had booked earlier that same company Superior Travel
42 08.05.2009
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