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knowledge
ttglive.com
Mystery Shopper
from Bristol
The mystery shopper visited two agencies in Bristol on a Saturday. They then
selected two websites including a sponsored link from a Google search for
“holiday to Cancun”.
xico
V
isit Me
This week’s challenge: The mystery shopper asked for
14 nights for two adults in September 2009 to Cancun, staying
in four or five-star accommodation with a spa*
CHALLENGE AT A GLANCE.
Who: Budget: £2,750 Where: Cancun, Mexico
*
This report was conducted before the outbreak of swine flu in Mexico. For the latest
advice about the country, visit the Foreign and Commonwealth Office website.
Seal the deal with these tips from Training for Travel
Day trip: Suggest a day trip Best buys: Mercado 23, not to Island-hopping: Hiring a Transfers: Warn clients that
For more training tips
from Cancun to Puerto Morelos, be confused with Mercado 28, is vessel such as the Cancun Vista taxis won’t pick them up from
and courses, go to
a fishing village and diving desti- the best local market in Cancun is a great way to explore. This the airport unless they have
nation just 30 minutes away with for non-touristy goods. It’s quite particular boat costs from $450 been pre-booked. Boost your
trainingfortravel.com
great local cuisine. It feels like hidden so make sure you advise for up to 10 people, and food, commission by encouraging
or
stepping back 50 years in time. clients to get good directions. drink and crew are included. pre-bookings through you.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies but to promote good sales technique for the benefit of all in the travel trade. group ltd
Don’t miss you chance to talk to the
people who shape business travel
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suppliers. See the latest products, listen to market trend forecasts,
talk to corporate buyers from all over Europe and senior managers
Free travel
from leading travel suppliers.
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