p35 Knowledge May1 28/4/09 18:23 Page 1
for you and your business
ttglive.com
Croc’n’roll.
Where to find Australia’s awesome wildlife, p52.
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BUSINESS.KNOWLEDGE. PRODUCT.KNOWLEDGE.
Dealing with complaints p36 Latin America: Andes hints p43
Knowing how to handle a complaint How clients can experience the world’s
well gives you the opportunity to turn an longest mountain range from countries
unhappy client into a customer for life. We including Peru, Bolivia, Chile and Venezuela
tell you how
Australasia: wild about Oz p52
Saint Lucia pics p38 Australia is well known for its bizarre and
The island’s tourist board has been holding unique wildlife, but where should clients
agent evenings in locations across the UK. head to see it for themselves?
Check out some of the pics
Australasia: the gap-year gold mine p55
Mystery Shopper p40 How agents can sell excursions,
Searching for a luxury two-week break, our accommodation, and even visits by other
Mystery Shopper visited two shops in Bristol family members, to make the most of the
and scoured two websites for the best deal gap-year market My life in travel p72
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