p34-35 MS Apr10 7/4/09 13:06 Page 34
knowledge
ttglive.com
Mystery Shopper
from Glasgow
The mystery shopper visited two agencies in Glasgow on a Saturday afternoon,
then chose two websites including a sponsored link from an internet search for
“Kenya package holidays”
This week’s challenge: The mystery shopper asked for
12-14 nights in Kenya for two adults and two children aged 10
and 15, including a safari of between five and seven nights, plus
seven to nine nights on the beach. Travel for Easter 2010 with
direct flights.
CHALLENGE AT A GLANCE.
Who: Budget: £9,000 Where: Kenya
Seal the deal with these tips from Training for Travel
Elephant orphanage: Suggest Animal magic: Ask if your Shopping experience: Taxi advice: Advise clients to
For more training tips
visiting the David Sheldrick client wants to see a particular For a more modern shopping be aware of local taxi drivers in
and courses, go to
Elephant Orphanage in Nairobi. animal as this could affect which experience, The Village Market Kenya who might try to charge
Public viewing starts at noon but safari tour to suggest. Alterna- in Nairobi has waterslides, tourists more than necessary.
trainingfortravel.com
arrive early to avoid the crowds. tively, suggest birdwatchers visit mini-golf for kids, and clothes Suggest they pre-book airport
or
You can even foster an elephant. Nairobi National Park. and crafts shops for adults. transfers to avoid this happening.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
Join our team of travel professionals for the Just Walk challenge, a one-day walk meandering Details
through stunning West Sussex countryside and picturesque villages. Sunday, 9 May 2009
Your entry includes an event t-shirt, meals, medical support and drink stations. Enter as a
Goodwood Racecourse
team or as an individual and walk to give a break to kids living in poverty.
Near Chichester, West Sussex
Entry
£65 for the 60km route
£55 for the 40km route
£45 for over 12s and £10 for under
Raising funds for 12s for the 20km route
Go to
tinyurl.com/justwalk09 and
www.just-walk.co.uk
The Family Holiday Association is registered charity no. 800262. w:
www.fhaonline.org.uk t: 020 7323 7290 e:
jacqulyn@fhaonline.org.uk
34 10.04.2009
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