p26-27 letters Apr10 6/4/09 17:43 Page 26
Your letters
Why did Abta meet in Spain?
Because the STB invited us
In response to a member’s letter to TTG about
our board meeting in Majorca, I would like to
Anti-fam blogger
stress it was held there following an invitation
from the Spanish Tourist Board.
It gave us an unrivalled opportunity to meet,
express our support for and raise members’
concerns with over a hundred suppliers in
what is still our customers’ number one
booked with us!
favourite destination.
We would echo your comments in last week’s
editorial, that we are in the business of travel HAVING SOLD Darren Cronian (the IT MAY have come across that my
and it is important that we get out to meet our blogger behind Travel Rants) a
LET
article was written to cause contro-
partners in the countries we sell, especially holiday to a hidden little gem
OF THE
TERS
versy and publicity for my blog, but
in the current difficult economic climate. called Mastihari on the Island of
WEEK
that’s not true. I write Travel Rants
Kos, I can’t believe his posting to start discussions and write about
Mark Tanzer against agents’ fam trips. my opinions as a travel consumer.
chief Executive, Abta Our expert knowledge, and being That aside, I do take on board what
able to tell it as it is, was invaluable in getting people have said on ttglive and on my blog,
Riskier sports don’t require Darren to purchase his ideal holiday. and I can see why agents go on these fam
helmets – why should ski? In most cases we have to pay for our trips. But I am still not convinced.
I must disagree most strongly with the two staff to go on educationals, albeit at a If the agent specialises in a niche product,
letters regarding making the wearing of ski subsidised rate. And from the clients’ per- such as Kenya safaris, then sending an agent
helmets compulsory (TTG April 3). spective, the feedback is that it’s nice to deal to learn from the experience to pass this on
The risks of serious head injury or death are with an agent who has actually, been, seen, to colleagues would benefit the consumer.
significantly higher in sports such as rugby, lived and breathed it – and got the T-shirt! But if the agent sells the traditional package
football and mountain biking, but nobody I would love to invite Darren to our travel holiday to destinations such as Spain and
thinks helmets should be compulsory in these agency to see our educational portfolios that Greece, or stopover breaks to Dubai, then I
sports, so why should skiing be any different? staff have put together over the years, and still have doubts as to what experiences they
then let him make his mind up! are really going to pass on to the consumer.
Chris McFadden
Chris McFadden Travel, Lee Harrison. Darren Cronian.
Yorkshire retail manager, Select World Travel author, Travel Rants
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26 10.04.2009
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