p74 Yourspace feb20 18/2/09 17:29 Page 74
Your Space
The page that puts YOU in the spotlight! Go to
yourspace-ttglive.com
My life
in travel
Maureen was mortified when
she sent her first client to the
airport without confirming
the booking
flight upgrades and stayed half-board at the What has been the most embarrassing mo-
LaPlaya Beach & Golf Resort – which all came ment during your career in travel?
Do you remember the first booking you made? to £10,000! I’ve never done a booking that big I think sending someone to the airport who
It was a Teletext call from a man wanting to go before. didn’t have a booking rates pretty highly!
to Fuerteventura with his wife in two days’
time. My supervisor was out at the time but I What has been your favourite fam trip and What would be your dream job in travel?
went ahead with the book- why was it so good? Visiting and staying in hotels and giving my
ing. It was only when I went to Florida with Visit Florida and Busch opinion on them for operators would be nice!
they got to the airport Entertainment last year. I’ve never been to Australia (above) or New
that they discovered Everyone on the trip was Zealand before so I would love to go there.
they weren’t actually Maureen lovely and we were given
booked to travel because
Montgomery
real VIP treatment. What advice would you give to somebody
I hadn’t confirmed it Age: nearly 34! thinking about a career as a travel agent?
properly! Fortunately Works for: Hays Travel Who is your favourite Never lie to a client. If you make a mistake,
the operator, Cosmos, Job title: customer? hold your hands up and admit it. They will ap-
resolved it. Personal travel consultant I have a nice elderly lady preciate your honesty and come back to you.
How long in the job: Eight years who is in her seventies. She Also, never say a property is good if it isn’t.
What is the most memo- What was your first job in recently bought me a box
rable booking you’ve travel: I worked in a First Choice of chocolates because I
made and why? call centre completed her online regis- ■If you are an agent and would like to appear in
Probably my largest, What other jobs have you done tration for getting into the YourSpace, send us your name, agency name,
which was for four in travel: I spent 10 months as a US. She doesn’t have a phone number and a few lines about yourself by
adults travelling to sales consultant at King World computer and even if she email to
ohemmings@ttglive.com; or post to
Naples in Florida for Travel before moving to Hays did she wouldn’t know TTG YourSpace, First Floor, Ludgate House,
four weeks. They had what to do with it! 245 Blackfriars Road, London SE1 9UY
74 20.02.2009
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