p16 Columnist feb20 17/2/09 17:15 Page 16
news comment
ttglive.com
Jill Gardner Hays Travel
“Do three things: recruit
and inspire great staff, forge
relationships with suppliers
and look after customers”
I
t’s been a mixed month at Hays Travel.
We’ve had celebrations as we once again that the flat market could provide us with.
made it into the Best Companies to Work Second, what we need to do right now within
For accreditation list. the organisation to make sure that we have
At our High Flyer and Loyal Service event tightened our belts and are not carrying any
we showcased the fantastic contributions costs that we can ill afford.
that our staff have made to our business Third, we have taken time out to consider
over the years. the other people who have made Hays Travel
Many of those at the celebration event such a success over the years – our customers
remembered us growing up and reminisced and their communities.
about the early days of the business. Hays has always been close to local commu-
But mostly, alongside everyone else I’m nities and staff have always had a profound
sure, we’ve been taking stock around what sense of community.
we need to do to fight our way through The north-east has its fair share of
this recession and come out stronger deprivation. Therefore, at this tough time, this
at the other side. is one area it is important to pay attention to.
There is a real determination from That’s why we run our Every Schoolday
everyone – among back office and Counts campaign offering discounts for
frontline staff, suppliers and holidays in the school holidays.
customers. We are also committed to the
At the High Flyer and Loyal Service Modern Apprenticeship scheme
event we talked long into the night and proud of the achievements
about what we need to do to be resilient of our apprentices.
in the current climate. We sponsor a community
There was a real Dunkirk spirit magazine and support a cam-
emerging. We’ve continued the conversa- paign called Pride which cele-
tion over the last couple of weeks to come up brates ordinary people who do
with important strategies to focus on. extraordinary things to help each other.
There are three, really. John [Hays] has always said that there are
First, in the medium to long term we have only three things to do in business: recruit and
to think strategically and prepare for where we inspire great staff, have a great relationship
want to be when we come through the other with suppliers and look after customers.
side of the downturn. If ever there was a time when that was
We have a little more breathing space than important, that time is now.
we usually do to consider our options and
make sure we are spending time on analysis Jill Gardner is commercial director at
and thoroughly researching the opportunities Hays Travel
16 20.02.2009
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