Staff Spotlight
Clarissa Davis
H
i. I have been with the refunds, preparing materials and mailings for new member pack-
ASA for almost two ets, and keeping abreast of promotion activities and programs so
years and am currently I can better assist you with questions or concerns you may have.
one of your customer service And, as a footnote, I am your point of contact at the Special
representatives. I came with 20 Assistance Desk (SAD) at JSM each year. If you have the time,
years of experience in the please stop by to say hello. I enjoy putting a face with those with
customer service arena and firmly whom I speak.
believe in providing outstanding I am a born and raised Washingtonian and somewhat of an out-
service to my external/internal cast I like to jokingly say, as the majority of our current residents are
clients. A motto I stand by is “I not from here. I can’t think of any other place like the District of
may not know the answer, but Columbia. We have the National Mall and, in the center of it, the
I’ll find it, and I may not have Washington Monument. Then, there is the Lincoln Memorial and so
the time, but I’ll make it.” many wonderful museums.
Customer service is such a critical I have three siblings—Gwendolyn, Reginald, and Robert—and
part of the success of any organization, and, in my short time here, I’m the youngest girl of the bunch. My mother, Carolyn, is my
I have seen and been part of several changes for the betterment of hero and best friend for her sacrifices and determination to become
your experience. I thoroughly enjoy my job and applaud the ASA the first black female warden with the Corrections Corporation of
for recognizing and executing the need for change, as it speaks America. I am also a “Mighty Titan” to the core, for those of you
volumes to our continued success. who are familiar with the movie—those who are not can look it up
My responsibilities include, but are not limited to, providing as this month’s trivia.
assistance with your membership, dues, subscriptions, and orders, Please don’t hesitate to call on me if you need assistance with any-
as well as processing and documenting claims for nonreceipt of thing, and remember to stop by the Special Assistance Desk at JSM
publications. I also am responsible for proforma invoices, receipts, to say hello. n
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14 AMSTAT NEWS OCTOBER 2008
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