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TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU
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Mark Warner surcharge is morally wrong
Story: Funway boss receives £150 Mark Warner surcharge We are an independent travel agent with 23 customers [booked with Mark Warner]. We’ve talked with customers and we all feel [the surcharge] is morally wrong, which is why we have decided to cover this cost for our clients. It’s important to us we keep our clients and ensure they go away happy.
KELLY STANLEY Travel Weekly welcomes a response from Mark Warner
Harlequin Hotels: a clarification
GROUP PART OF JACOBS MEDIA GROUP
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
5 January 2017
travelweekly.co.uk 23
In the December 15 edition of Travel Weekly, a report relating to a court case involving Harlequin Hotels and its accountants Wilkins Kennedy incorrectly stated that the latter had breached its contract in relation to giving financial and investment advice to investors. Travel Weekly is happy to clarify that the judgment related solely to Wilkins Kennedy’s relationship with Harlequin, and not its investors.
Cook’s animal plan does not go far enough
Story: Thomas Cook unveils new animal welfare crackdown Deferring to Abta to raise standards shows a real lack of vision. Thomas Cook had an opportunity to raise the responsible tourism bar by implementing policies that tackle the incentives to capture, trade and exploit animals in the name of entertainment. That would mean immediately stopping selling any “attraction” where animals are exploited for entertainment – the nebulous intention to monitor conditions “during the transition to ending the practice of capturing animals for entertainment” simply isn’t good enough.
PHIL EDMONDSON Travel Weekly welcomes a response from Thomas Cook
TWEETS THIS WEEK
Travel Bureau @travelb We’ve got one more Christmas gift for you - our high street store will be open on Sundays throughout January and February!
Murray Harrold @hurrymurray Fares are getting a little bit silly. I mean LON > SYD return fare = £83 plus £558 tax . . .
Dom Carrick @travelchief Well 2016, you really have been a bag of crap haven’t you? Life is so precious and this year has been the perfect, poignant example of that.
QUOTE OF THE
WEEK
“I got a lot of abuse when we announced plans to phase out brochures by 2020, but it’s
absolutely the right thing to do”
NICK LONGMAN, managing director, Tui UK and Ireland › Face to Face, page 17
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LETTERS OF THE
WEEK
TALK BACK WHAT YOU’RE SAYING THIS WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
EasyJet Holidays divides opinion
Story: EasyJet Holidays offers £100 discounts in turn-of-year sales push Personally I’d stick with booking with a full-package holiday company like Thomas Cook or Tui. EasyJet Holidays is essentially only hotel and flight bookings and you don’t get the same protection. People who have booked before have come unstuck, with no resort reps and easyJet’s refusal to deal with post-holiday complaints about the standards of hotels. I’d stick with the big guns. HOLIDAY SHRINK
But the big guns have big overheads to pay. Stick with these new boys with efficient back offices. I want to pay for a nice hotel and convenient flights, not for the legacy players’ huge rent bills, for example. KEEP IT LEAN
PICTURE: ISTOCK
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