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© Travel Weekly Group Ltd 2016 Managing director Stuart Parish
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My suggestion to Abta: The Customer Matters
GROUP
Story: Theme revealed for Abta Travel Matters 2016 conference in London May a humbly suggest that Mr Mark Tanzer [Abta chief executive] thinks ahead to the Travel Matters 2017 conference and makes its theme ‘The Customer Matters’. He should get government, trade and customers together to discuss the problems we customers have with the travel industry.
STEVE KANE 4847
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Senior account manager Lisa Roberts 4870
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Heathrow’s hub status highlights runway case
Story: Oman Air pays record price for Heathrow slots If Gatwick is so desirable, one has to ask why didn’t Oman Air decide instead to fly there, or to any other London airport for that matter, which it could have done for far less money? If the answer has something to do with the hub nature of Heathrow, the economic case for Heathrow expansion becomes ever more apparent.
DAVID TARSH Airlines need to improve ‘delay’ performance
Story: ECJ ‘breached its remit by backing flight-delay payouts’ The onus is really on the airlines to get their house in order. Since the various cases (particularly Huzar v Jet2), witness the significant improvement the airlines have made in respect of punctuality. This has not been at the expense of safety and it has not resulted in higher fares (as suggested by many), so it proves the airlines had and have the ability to improve. They still have a long way to go and indeed their respect and assistance to delayed passengers still leaves a lot to be desired. HARRY COLE
TWEETS THIS WEEK
conference kittie @conferencekitti Pretty sure that our travel fave Neil Basnett has written @stephenfry’s speech for the Baftas. #naughty #dry #funny
David Speakman @DavidSpeakman1 Easyjet boss says Brexit would end era of cheap flights. Fails to explain why, just self-interest
Laura’s Travel @LaurasTravel Don’t say it with Flowers!! Say with a Ticket to destination Happiness...#HappyValentinesDay
QUOTE OF THE
WEEK
“Britain is not regarded as a value- for-money destination. We have VAT, we have APD. We’re basically
saying ‘Come here and we’ll fleece you’.”
BERNARD DONOGHUE, chairman, Tourism Alliance UKinbound Convention 2016, page 62
TALK BACK TO US... Email:
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
18 February 2016
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Features and Supplements Features editor Joanna Booth
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Deputy news editor Hollie-Rae Merrick 4874 Chief reporter Juliet Dennis
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Schengen would boost UK inbound
Story: UKinbound reveals ‘overwhelming support’ for Britain to remain in the EU It doesn’t make a difference to UK inbound tourism if we’re in or out of the EU. [If Britain leaves], we’re obviously not going to make EU travellers get visas to come to the UK; they’ll just have to show their passport like they do now, as we’re not part of the Schengen visa scheme. For tourists from outside of the EU, like those from China, nothing will change: they will have to apply for a UK visa like they do now, as their Schengen visa, if they have one, won’t help. Now, if the proposal were to stay in the EU and join Schengen, we might see a boost to inbound tourism, as that would make it easier for EU citizens to come here, and visitors from China could get one visa for the whole of the EU, including the UK. But nobody is proposing this. SCHENGEN OR BUST
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