INSIDE THIS
WEEK Contents
NEWS Hot Stories
Agents start refugee campaigns and Sunvil offers flights; Payzella launch; ski market flights; consortia promotions
Round-up
Sandals seeks donations; Caribtours’ solo range; Barrhead praises Amadeus
WIN! Analysis
Bag a Disney DVD by taking the operator’s training programme page 40
Lufthansa’s fee poses threat to agents Special Report
BA praises trade for Caribbean upturn Talk Back
FCO advice, Lufthansa, insurance
NEWS YOU CAN USE Product News Titan, Tauck, Riviera
Caribbean News Caribtours, Funway Operator News A&K, Cosmos, Haven Cruise News Regent, Voyages, NCL
FRONTLINE Comment Carol Hay: APD dividend
12 14 B 19 08 B 04 21
22 24 26
B A NOTE FROM THE EDITOR
Trade shows its compassion T
here are times when any media outlet needs to make tough decisions about the content it runs and the
implications of those decisions. Sometimes such decisions can lead to accusations of hidden agendas, bias or sensationalism, and they will rarely receive universal acclaim or approval. But I can tell you from personal experience that, for
responsible media organisations, they are never lightly made and are reached after rigorous discussion and consideration of all those involved. Over the past week, we have seen this process in action with the decision by most international news organisations to publish the shocking photographs of the body of three- year-old refugee Alan Kurdi washed up on a Turkish beach. And we have also seen how that decision has helped
drive a shift in public opinion and action. As is so often the case when people are in need overseas,
the travel industry is doing its bit, with a range of firms adding to the ongoing efforts of regional specialists such as Sunvil (pages 4-5). This mirrors a pattern we have seen often, most recently in the aftermath of the Dominica storm (page 8) or the Nepal earthquake, when agents, operators and suppliers stepped up to help those in need. The nature of our industry means there will rarely be a global crisis or incident which doesn’t have implications closer to home. Sometimes it needs the shock provided
34 B
Readers’ Lives Alison Shaw, Thomas Cook 42 Mystery Shopper Hays wins test
B DESTINATIONS
Caribbean Havana: gateway to Cuba St Kitts: Pause & Play options Antigua: Save, Spend and Splurge
Cover photo: Claire Green (left), Thames Travel; Nick Marks, Baldwins Travel Group; and Nicole Leigh, TravelTime World, at Caribtours’ 2015 Agent Gala Awards
B
48 55 60
Bermuda: island to host America’s Cup 69
Germany Hanover: 48 Hours in pocket-sized city 74
BUSINESS NEWS Airlines August passenger figures
Market Summer 2015 nears 2008 high WHAT
LUCY DID THISWEEK
SEP 10
86 88
1
2 3
46
Lucy Huxley Editor-in-chief @Lucy_Huxley
Had a fabulous time meeting Caribtours’ top agent partners at its annual trade awards at Claridge’s hotel in London.
Attended the AWTE’s Annual Chair’s Awards on board a City Cruises riverboat sailing on the Thames.
Presented to the UK snowsports market at the Ski Launch 15 seminar about lessons the ski sector could learn from the cruise market.
10 September 2015
travelweekly.co.uk 3
by a news story or image to kick-start action. And as an industry that relies so heavily on the support of partners overseas, it is heartening that travel is always so willing to play its part.
C
C
C
C
C
C
A
C
A
C
A
C
A
C
A C
A C
T
A
T
A
T
A
T
A
T
A
T
A
E
E
E
R
E
R E
E
R
R
R
R
B
L
B
L I
I
B
L
B
I L
B
L
B I
L
I
I
N E
N
E
N
E
N
E
N
E
N
E
O
O
O
O
O
O
S
S
S
S
S
S
P
P
P
P
P
P
N
N
N
N
N
N
I
I
I
I
I
I
I
I
I
I
I
I
A
A
A E
E A
A
A
E
E
E
E
D
D
D
D
D
D
I
I
I
I
I
I
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92