a blended programme
but somewhere in between we’ve got to give the training that provides the extra benefits that we offer with the brand.
n Phillip Bowler – Fleet Safety Training Manager at Carnival UK How the new training starts off is people are assigned a pre-employment package. Within a certain number of days they have to complete an online assessment, which comes with a full package of computer-based training (CBT). They’re doing that at their own pace,
in their own time, in their own house or wherever they happen to get the Internet connection. Nowadays, everybody’s familiar with the technology. We haven’t experienced any problems yet with the CBT. It’s set up so it’s very simple for them to navigate. When they arrive on board they’re partially trained and we’ve just got a few little bits to fine tune.
Once they actually get on board it really depends on who they are – whether they’re brand new or existing employees coming back. In the past everyone got exactly the same training but now we’re prioritising our training and focusing on what we need to deliver.
Crewmembers meet with one of the fleet trainers – we’ve got trainers on all our
ships, all very approachable guys – and we’ll do a small induction on board. One of the first tasks will be to check the assessment, to make sure it was actually the crewmember that did it, that they didn’t do it three weeks ago and have maybe forgotten everything. We want to check they’ve still got the knowledge base in there.
One of the things we can’t do in the CBT is be very ship specific. We have a number of types of ships so we do need to go over some of the differences in the fire equipment, in the numbers and types of lifesaving appliances and in the general layout on board. One of the drawbacks that we have on the ships is that they are primarily designed to put passengers in. We’d like to have a training room but we’re left with wherever we can find to try and deliver training – in an unused restaurant, mid-service; in a small crew room; I’ve even delivered training in a cabin – luckily it was a big ship and a very luxurious cabin but you don’t get that many people in. In the past we’d take hundreds of people into the theatre, they’d sit there for an hour and we would deliver a lecture. Nice comfortable seats, dim lighting and we’d just lecture away and at the end say ‘Do you understand everything?’ You’d get a nod or the sound of snoring from the back and that was us done. We’d ticked the box.
Now we’ve streamlined the numbers and we’re targeting people properly. It’s easier to take, say, 12 cabin stewards away than it was to take a hundred or more because we’re really not affecting their service that much. Now the trainer can deliver at a pace the learner needs. We feel that we’ve got it right and they’re really going away with something useful. Because we can only deliver training at certain times, we’ve got plenty of time in which to follow up. When the fleet trainers are not training they’ll be out and
about, either delivering toolbox talks or just general Q&A sessions. In the past we’ve used a lot of manuals but nobody likes flicking through a book trying to find anything. Now it’s all on computer, which makes things a lot, lot simpler for people.
n Andy Parkin - Account Lead – Defence & Maritime, ONE TWO FOUR OneTwofour has been working with Carnival for about two and a half years now and we’re focused on helping them deliver a blended learning package across a number of subjects. The initial requirement was for a health and safety programme but it wasn’t just about
e-learning, it was about providing them with media-rich learning experiences, led by a very strong instructional design component.
n Joanna Kori, Independent Learning Consultant We carried out quite a bit of research. I went on board ship; I spoke to a lot of trainers; I observed a number of different situations in which they were training. As a qualified teacher I was actually full of admiration for the flexibility the fleet trainers had in adapting to all different types of situations – they had to be quite
inventive. I felt it was really important to give them a chance to train in a way that would really make use of their skills and abilities, which wasn’t happening. Carnival really wanted a solution that was contemporary and exciting. A lot of their audience was very used to mobile phones and computers to communicate back home or to improve themselves, so I knew that there needed to be a digital element. We were aware of new approaches to teaching coming in, in particular the
‘flipped classroom’. Instead of information delivery happening in the classroom and people then going away and applying that knowledge as ‘homework’, people gain their information outside the classroom; then, when they get together with the teacher, the emphasis is on application. This takes teachers away from their role of being the ‘sage on the stage’, giving the learner the responsibility for acquiring new knowledge at their own pace, and providing a new responsibility for the teacher as a ‘guide on the side’.
Andy We’ve developed a virtual fire extinguisher, which can be deployed on board and which coaches the teams in effective fire control. Imagine there’s a carbonaceous fire started from a waste paper bin in a
cabin. The user is encouraged, using a Wii controller, to identify where that fire is, extinguish it and make the correct emergency responses. The first thing the user is required to do is raise the alarm. Then they investigate the fire and select the most appropriate appliance to fight it.
With a carbonaceous fire we’re going to select a foam fire extinguisher – if you
put a water fire extinguisher on an electrical fire then you would see sparks and the user would get a shudder through the controller to indicate that they were being electrocuted. With the fire now out, the user can to take the final action, which is to evacuate the compartment.
For someone who’s really tired or jetlagged to then sit through an entire training programme wasn’t proving to be that effective. We wanted to change the whole approach…
e.learning age june 2015
Jo We looked at ways in which we could take people to environments on the ship – say the watertight doors – and we’d be pressing buttons, we’d be looking at what actually happens, there’d maybe be a slightly gory description of what would be the result if you got trapped in one, and people would be actively trying the things out. This was a much more satisfactory learning experience for everybody. We piloted the initial design of the e-learning with all the fleet trainers as part
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