a blended programme
All aboard
With this solution you’ll see how the blended approach can be adapted to the trickiest of training environments. In particular, note how the design allows learners to obtain key knowledge at their own pace, freeing up trainers to provide coaching and personalised instruction in the workplace – in this case on board a cruise liner in the middle of the ocean.
of case studies is Carnival UK. E 26
Induction training for crewmembers n John Allen, Head of Deck & Technical Training at Carnival UK
Carnival UK is the provider of Cunard and P&O cruises. The main reason for us to change our induction programme was to improve its effectiveness. We take
crew members from all over the world, they fly to this country, we ship them to Southampton and put them on board a ship. It could be their first time and we have to train them in all the safety activities that go along with shipboard duties.
.learning age is running a series of articles based on the More than Blended Learning initiative, led by Clive Shepherd. The initiative is a portfolio of resources aimed at learning professionals looking to design world-class learning interventions. The third in the collection
For someone who’s really tired or jetlagged to then sit through an entire training programme wasn’t proving to be that effective. We wanted to change the whole approach and give people much more of a heads-up of what ship life is going to be like before they got on board, and also what the safety duties involve. The learners are spread right across the spectrum. We have people that come from all over the world, particularly India and the Philippines. English is not necessarily their first language. We’re dealing with everybody that needs to be on board the ship, whether that’s the master of the ship or the people that work back of house in the laundry or the galley. We have up to 2,000 people to train on each of the larger vessels.
One of the constraints we have working on a ship is that we don’t have Internet connectivity all the time. While the ship is in satellite range we can have some connectivity but the priority is for our passengers to access wi-fi as that’s part of their holiday experience. Another constraint is that we don’t have much time with crewmembers. We’re mandated by legislation as to how long they can work on board a ship and time spent training is considered to be working time. The primary need is to be safe, serve the passengers and give that great holiday experience
e.learning age june 2015
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46