WORKPLACE COLLABORATION
from you — when you take an event seriously, they do, too. If you pass something off as unimportant or frivolous, they will mirror your attitude. Let’s look at feedback from two aspects: the task or actual behaviors (the facts), and the people involved and their behaviors (subjective and open to interpretation). You might recall seeing these two areas as they relate to communication styles in my October 2013 article. Remember, your communication style is linked to your thinking process. Here are some questions to ask yourself as you prepare to give feedback:
• Tasks: • Do you promote, encourage or condone sloppy or lower-standard work?
• What exactly went wrong and why?
• People: • Did the person feel comfortable asking you or someone else for help?
• How did the person react after the event — were they remorseful, worried, cavalier or arrogant?
OVER THE NEXT MONTH Think back to how your feedback conversations progressed or unraveled. How did you approach the other person? What did you say? How did you say it? What words did
you use? Did you notice their reaction? How did the conversation end — on a pleasant note with respect intact, or did someone leave feeling like a victim or criminal? Next month I will address the fi ve-step outline to
off ering feedback that can change behaviors, along with questions to ask yourself and them. I will provide a scenario (contact me if you would like me to use yours anonymously) and off er suggestions that work and those that do not work. You can compare my suggestions with what you would do.
Dr. Shari Frisinger is president of CornerStone Strategies LLC. Her research centers on being smart about thoughts, emotions and actions. Her in-house human factors and TEM behavioral programs or one-on-one consulting raise awareness of potentially disruptive or unsafe behaviors. She provides her clients the tools to ease confl ict, enhance safety
and elevate service. She is a member of NBAA’s Safety Committee, an NBAA PDP provider, a member of Aviation Psychology Association and an adjunct faculty facilitating leadership courses. She has presented CRM/ HF to numerous fl ight departments and aviation companies. For more information, visit
www.ShariFrisinger.com or call 281.992.4136.
11.12 2014
27
DOMmagazine.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68