duties’ – foregoing personal obligations to help a team member wrestle with a diffi cult problem, staying late to complete an unscheduled maintenance issue, or not settling for the easy way or the status quo? Feedback for a job well done is valued more than you know. Behavior that needs improvement can occur at the spur of the moment. Who can predict when a crisis, an emergency or a sudden change in the environment will occur? Stress, pressure and change can bring out the worst in all of us. How we handle it can show our level of confi dence in tolerating and managing stress and change.
In both these instances, you would
fi nd it benefi cial to off er feedback on their behaviors, and how these behaviors aff ect the actions and attitudes of others. Behaviors become reinforced or changed based on how you handle the after-it- happened conversation. In addition, you should look at the part you played in this event. Rarely is an event the result of one person, one action or one reason. The Swiss Cheese Model for accidents and incidents can also be applied to unwanted or unprofessional behaviors.
CONVERSATION RESPONSES You are familiar with the basics of giving feedback: make it timely, show how those behaviors aff ect others and the fl ight department, and have the discussion in a non-threatening environment. Below are responses than can follow this primary discussion: 1. “It’s not my fault,” “I didn’t cause it,” “If Sam did his job I would not have had to …,” “Sally didn’t tell me that she ... and I can’t read minds!” and the “I hope you are also going to talk to everyone else involved.” Of course, there is an element of
truth in those statements. There is also, however, more rationalization than fact presented. I have heard people rationalize their actions that seemingly contradict their values, yet they state their case with confi dent logic. (A person who is a stickler for rules will speed and tell himself, “I am in a hurry. I know the road and there aren’t that many other cars on the road. I am a safe driver.”) We rationalize because we do not want to
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11.12 2014
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Photo Courtesy of Pilatus Aircraft Ltd –
www.pilatus-aircraft.com DOMmagazine.com
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