 IndustryNews British Institute of Cleaning Science People


My first day in healthcare


Stan Atkins, CEO of BICSc, reports.


Sodexo has made two new appointments to its executive team for its corporate serv- ices business. Andy Vaughan joins as business develop- ment director and Andrew Wilkinson takes up the role of strategy and marketing di- rector. Andy Vaughan re-joins


After working within the cleaning industry for some time I felt that I’d like to change the type of premises that I worked in and subsequently applied for a position inmy local NHS hospital. On the appointed date and time I arrived at the cleaning service supervisor’s office where I was asked to take a seat. Staff were arriving for the start of their shift and two supervisors were giving verbal instructions and rear- ranging work areas due to staff shortages. Approximately 30 minutes later the supervisor asked what size I was, handed me a tabard and then askedme to follow her. We arrived on a ward where she introducedme to the


cleaning operative and said that it wasmy first day and that I would be working with her. The supervisor then left andmy colleague asked if I had any experience in cleaning. I replied that I had but not in a hospital to which she replied: “I haven’t got time to train you as I ambehind withmy work but I will show you what to do quickly.” I was then shown the trolley, which contained cloths and


mop heads - all of which I had seen before but had not used. I did, however, recognise that there wasmicrofibre among thematerials. Very quicklymy colleague explained what the cloths were for and the colour coding, along with a brief de- scription of how to prepare them. I was also given a whirl- wind tour around the ward. She then said I was to do the bins first and left. I decided tomake a start and headed down the corridor,


dealing with the waste bins as I passed.My colleague soon reappeared and suggested Imay want to hurry up as we wouldn’t complete themorning tasks before break time. I mentioned to her that I didn’t know where all the bins were so she said to leave themand to start cleaning the toilets, which I did. The supervisor came back and asked how I was getting on


to which I replied not very well and that I was unsure what to do. She toldme that I would be okay, but due to staff short- ages she didn’t have time to stay withme or placeme with anothermember of staff. After a break I returned to the ward and was instructed by


my colleague to clean the side rooms, which were isolation rooms (three in total). She toldme to use an apron and a particular colour of cloth andmop and to ensure these were bagged before I left the room, and then leftme to carry on. I cleaned the three rooms in what I considered the best


way and on completion went to findmy colleague. Finally, the end of the shift arrived and after a brief ‘how


did you get on’ and ‘see you tomorrow’ I was none the wiser as to howmy first day had gone. We would all like to think that things have changed but on


a recent visit to see a relative in hospital I observed first hand the cleaning of a bed space prior to occupation by a new patient. There was no cleaningmethodology employed and finally the floor was cleaned with a Redmop! www.bics.org.uk


8 l C&M l SEPTEMBER 2014 l www.cleaninghub.net


Sodexo, having previously held the role of strategy and planning director in the com- pany some four years ago. He will focus on continuing to grow Sodexo’s corporate services business in the UK and Ireland by building on the increasing number of ex- isting integrated facilities management contracts it operates. Vaughan joins from Resource Group, where he had been managing di- rector for the past four years. Neil Murray, managing di-


rector corporate services, said: “To ensure we have a continued focus on the growth and development of our quality of life services, Andy and Andrew will be concentrating on turning this focus into greater value for our existing contracts and new customers looking to outsource their facilities management services. I look forward to the seeing their efforts continue to drive de- mand for our integrated offer.” Andrew Wilkinson takes up


his new role having formerly been managing director of Sodexo’s property solutions arm - overseeing the suc- cessful integration of the managing agent business Sodexo acquired from Atkins in 2011. He brings a wealth of experience to the new role that will see him lead a team to develop a long-term strat- egy for the corporate serv- ices business. His focus will be on ensuring the capability and quality of life services proposition continue to com- municated to its key target markets, positioning Sodexo as the partner of choice when organisations are con- sidering outsourcing or re- tendering their facilities management services.


Bob Vincent, executive chair- man of LCC Support Serv- ices, has appointed a new sales team for his national cleaning and support serv- ices company. Heading the team is sales director Peter Robb, a well-known FM sec- tor sales professional. He is joined by three new business development managers - Ian Hall, Natasha Birdi, and


Photo shows Peter Robb with Bob Vincent, Natasha Birdi and Ian Hall.


Bobby Vincent. The team will be supported by Amanda Carless as sales administra- tor. Bob Vincent said: “I have


chosen this team for their communications, combined skills and sector knowledge - these are the most impor- tant features essential to an effective sales team. Already they are in discussion with a number of key national ac- counts. I look forward to the next six months with great interest.”


Jane Farrell of Sodexo has been appointed as the newest member on the board for the International Professional Security Associ- ation (IPSA). The centre of excellence development manager is one of only two females on the IPSA man- agement board and joins Simon Pears, Sodexo’s global security director, who has also been re-elected. In addition, Farrell retains her seat on the International Council (for security). Farrell has worked for


Sodexo for 32 years and is re- sponsible for security training and compliance across the UK and Ireland. She also spearheads the Sodexo Women in Security Group which aims to increase the female presence in Sodexo’s security sector to 18% by 2015. Last year, she scooped the Women in Security Indus- try Award at the International Fire and Security Exhibition Conference (IFSEC) event held in Birmingham. Jane Farrell said: “It’s an


honour for me to repre- sent women in the security industry on the IPSA man- agement board and I hope to use my security training background to broaden the expertise currently available. I have been a member of IPSA for a number of years and last year was elected onto the International Coun- cil. During my time with IPSA I have met some valuable contacts and have had the opportunity to represent the organisation at conferences at home and overseas. I am


currently involved in the de- velopment of the Trailblazer apprenticeship scheme for security and am looking for- ward to using this experience to enhance training and de- velopment in the security in- dustry and benefit IPSA’s members.” Mike White, chairman of


IPSA, said: "In welcoming Jane to our management board, I feel that IPSA is uniquely positioned within the UK private security in- dustry to drive not only in- creases in training standards but also to keep the hugely important matter of women in security high on the indus- try's agenda. Jane is a past winner of the Women in Se- curity Award for her out- standing contribution and commitment to the develop- ment of professional stan- dards and training and we are both fortunate and privi- leged to have this opportu- nity to work with her."


RichardWebster has been appointed commercial man- ager for the security services arm of Coventry-based Re- gent Samsic. Regent Samsic fields a range of services in- cluding manned guarding, systems, mobile patrols, key holding and event officers. Webster brings to the com-


pany a comprehensive ex- pertise within the security sector attained at a senior sales level with other service providers including Chubb Security, Emprise Services and United Guarding, devel- oping business across a wide spectrum of industry sectors. Regent Samsic director of


operations, Gary Sheffield, said: "Our objective is to build and retain solid, long term partnerships with clients via the delivery of be- spoke service delivery streams following an agreed management strategy, deliv- ered by one united team. Richard understands and shares in that vision and principles and I am very pleased to have him under- take this critical role in man- aging the process to achieving them."


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