 Contracts Axis scores atCharltonAthletic


Axis Cleaning and Support Services has been chosen by Charlton Athletic FC to help ensure the club’s grounds and stadiumare clean and welcoming for fans and visi- tors throughout the 2014/15 season. The partnership began at the beginning of August, with a pre-season clean of The Valley Stadium, in time for themid-August start of the season. Initially, Axis Cleaning and


Support Services will be re- quired to provide extensive preparations of the stadium for match days, covering seating areas, access points and all external concourses, using its specialist experi- ence in stadium cleaning as well as providing support during and after matches. In order to cope with the


demands of the extensive venue, Axis has invested in a number of high-powered lit- ter blowers and large pedestrian scrubber dryer equipment, as well as brief- ing its staff on all aspects of customer service and duties related to ‘the big post match clear-up’. Andy Curtis, head of facili- ties management at Charl-


ton Athletic Football Club, said: “We have had signifi- cant investment throughout the club and wanted a part- ner that could help us keep ahead of the game. To help us do this we also engaged Axis to pre-clean the sta- dium, allowing us to start with a clean canvas. Axis was chosen partly for its competitive pricing struc- ture, but also for the ethos, energy and enthusiasm the company showed, which is very much in line with our own club vision. We want and encourage our service partners to be part of a growing community where we can all add value to the


On the road to success


PHS has selected IFSMobile WorkforceManagement to automate vehicle routing, in- crease productivity and im- prove fuel efficiency. PHS employs 1800 drivers across 23 depots to help deliver a wide range of solutions de- signed to help keep busi- nesses running smoothly. The company works to en- sure it has the right informa- tion to reach destinations on time, and with the right kit, which requires significant ad- vanced scheduling. Prior to implementing IFS, this process was conducted via a paper-based systemand manual routing. The new IFSMobileWork-


forceManagement system automates the dynamic scheduling of routes for vehi- cles,monitors performance throughout the day, and can track drivers in real-time. In addition, the deployment stands to improve customer service as the new system proactively drives service level agreement (SLA) adher- ence, rather than allowing drivers tomanage this them- selves. The rollout is currently underway, with the system being used by 100 drivers across four depots at present. IFS was selected over other providers following a compet-


itive tender process. The company was the only provider able to offer both a dynamic and static routing system. Ian Featherstone, CIO at


PHS, said: “Deploying the IFS solution hasmade a signifi- cant difference to the per- formance of our depots. For example, schedulers now spend around half an hour checking routes as opposed to a full day arranging routes andmanaging driver sched- ules. In addition, there has al- ready been positive user feedback on IFSMobile WorkforceManagement and training employees on the new systemhas been simple to do. Our objectives around the systemare to achieve a 10%increase in productivity and a 7%reduction in fuel consumption. Just three months in, we are on-track with a 6%increase in produc- tivity, and aremaking good headway on reducing fuel usage.” PaulMassey,manag- ing director of IFS Europe West, said: “PHS’s imple- mentation of IFSMobile WorkforceManagement has had a dramatic effect, initiat- ing a cultural change amongst staff that has had a direct, positive effect on over- all efficiencies. In addition,


22 l C&M l SEPTEMBER 2014 l www.cleaninghub.net


club and the community. As part of this partnership we will provide Axis Cleaning and Support Services with advertisement and corpo- rate hospitality at our matches.” The club’s existing clean-


ing staff transferred to Axis employment under TUPE. Stuart Buswell, managing


director of Axis Cleaning and Support Services, said: “This new contract gives us the opportunity to demon- strate the specialist service we can provide to sporting and music stadiums and show how we can add real value to venues of this kind.” www.axis-css.co.uk


once fuel use reduction tar- gets aremet, it stands to de- liver significant ROI - a reduction of 7-8%will equate to £2million over the course of a year.” IFSMobileWorkforceMan-


agement is currently being implemented across the washroomdivision of PHS, with plans in place to roll out across an additional three business divisions in the near future. www.ifsworld.com


Win double boosts aviation portfolio


Sodexo has won two contracts to provide airport lounge serv- ices at London Heathrow Airport. The contracts will see Sodexo provide services at the Gulf Air lounge at Heathrow Terminal 4 and to the United Airlines lounge at the new Heathrow Terminal 2. Chris John,managing director of Sodexo Prestige, Sodexo’s


sport, leisure and travel division, said: “This is a fantastic achievement for our aviation business which is going from strength to strength.We understand the importance of provid- ing a world-class service and look forward to this opportunity to build on our portfolio at London Heathrow.We have a wealth of experience in airport lounge operations across the world, and look forward to bringing this to Gulf Air and United Airlines.” The three-year contract with Gulf Air will generate £600,000


per year and will see Sodexo provide hospitality, catering, bar, front-of-house, and housekeeping services at the Falcon Gold Lounge - the airline’s premiumlounge for around 30,000 pas- sengers a year. Gulf Air is the national carrier of the Kingdom of Bahrain and a pioneering airline with a network that stretches fromEurope to Asia. Nazneen Elhersh, airportmanager for Gulf Air, said:


“Sodexo was awarded the contract having demonstrated a high level of catering service delivery, together with culinary expertise and creativemenu development. The teamshowed its passion and customer service orientated approach and we are looking forward to a successful and productive partner- ship.” Sodexo’s contract with United Airlines will see Sodexo pro-


vide catering, bar, front-of-house and cleaning services at both the United Airlines first class and business departure lounge and arrival lounge at the new £2.5 billion Terminal 2. Sodexo, which has an existing contract with United Airlines in the US where it operates 23 club lounges across 14 cities, will service an estimated 60,000 passengers a year at the airline’s departure lounge and 30,000 passengers per annumat its ar- rival lounge. NinaMoore, United Airlines’ seniormanager of United Club


operations, said: “We want to offer our customers travelling through Heathrow the best levels of service on the ground as well as in the air, and with its excellent track record as a high- quality provider of airport lounge services we believe Sodexo is the ideal partner to deliver this.” Sodexo hasmore than 70 airport lounge operations inmore


than 80 cities across a total of 23 countries. In addition to Gulf Air and United Airlines, its aviation clients comprise Virgin At- lantic, Emirates, American Airlines,Malaysia Airlines, and In- ternational Airlines Group’s head office at Heathrow. www.sodexo.com


Recycling success atManchester Fort


A leading retail park inManchester is celebrating the success of its wastemanagement and recycling programme.Manchester Fort Shopping Park in CheethamHill now recycles almost 90%of waste collected and is on course to achieve 100%in the near future. The impressive re- sults have been achieved thanks to the partnership between the Fort, B&MWaste Services, andWorkman FacilitiesManagement. B&Minitially identified a number of objectives before implementing the wastemanagement


programme, including the need to improve the efficiency of waste collections, reduce carbon emissions through fewer waste vehicles visiting the site, and increase recycling rates through better waste segregation and avoiding contamination of waste streams. More than 12,300kg of waste is collected in a typicalmonth with a recycling rate of 89%.


Going forward, the remaining residual waste will be converted to refuse derived fuel (RDF) by utilising B&M’s recently opened £1million RDF facility in Trafford Park. B&Mis responsible for the collection ofManchester Fort’s general and food waste, cardboard, glass and drymixed re- cycling as well as providing staff with wastemanagement training. WendyMitchell fromB&MWaste Services said: “We are delighted with the success of our


partnership atManchester Fort. The results owe a lot to the retail park’s staff who we have helped understand the fundamental difference they canmake to the successful achievement of the targets and who are regularly informed of their progress.We provideWorkman with a comprehensive reporting systemendorsed by the organisation Carbon Footprint which details the amount of carbon saved, the equivalent number of trees and carmiles, and the amount of material reused for RDF.We are particularly excited about the benefits our new RDF facility in Trafford Park will bring, delivering 100%diversion fromlandfill in a cost effective, compliant and sustainable way.” www.bagnallandmorris.com


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