Special Feature
service on the basics does not make any sense. P & I ensures that we have everything at our disposal to support our fleet of engineers and we keep communicating at each stage and resolve issues in partnership. We even have a Land Rover in our vehicle fleet, to reach hard to access areas in the British winter, either on or off-road, the weather is sometimes one of the biggest challenges that a site can have, especially with the flooding in the recent past”
An example of the complexity and experience of P & I’s project delivery, was their solution that was provided for the healthcare sector in Uganda.
The UK Medical Research Council had a research unit based in Uganda which carried out clinical trials and research into HIV and AIDS. The main Medical Research Centre (MRC) Station was at Entebbe where there were three principle MRC buildings (labs and offices) plus various out buildings including generator houses, vehicle workshop, chemical and other stores, plus an IT disaster recovery room and staff housing. All were located on or adjacent to the same campus in Entebbe whilst in the other stations in Masaka and Kyamlibuwa (a rural locale) a similar arrangement was in place. There was also one other clinic in the capital, Kampala.
There had been a number of incidents of small fires at MRC premises caused by electrical faults, due mostly to the unstable and intermittent mains power supply but also due to aged and obsolete equipment such as air conditioners. The site relied heavily on the use of inverters for the offices and homes and these had often short circuited in the past and the fire hazards around the inverters needed to be reviewed in detail, with recommendations as to the safest methods of use. Voltage was unstable from the main supply and this caused plugs in the sockets to melt and even set on fire. The situation therefore could not be tolerated and was extremely dangerous to both equipment and lives.
P & I were able to provide the correct solution by working in partnership with the customer at a local level to ensure that a compliant and safe critical standby power solution was installed.
Building & Facilities Management – June 2014
Paul concludes; “Our family business has come a long way since 1999, when Paul Terzza and I started it in my spare room. At P & I, we are adapting to meet the challenges and pace of progress at Public Sector sites and will continue to change our business model to adapt to our customer requirements in the coming years. Solutions are no longer prescriptive at sites, it is about being responsive and having the correct team in place with a shared vision to provide excellent customer service and support every time.
“The key to our company success is our teamwork approach, plus listening to the customer and then providing the solution that is needed quickly, efficiently and on budget”.
Paul concludes; “There may be a legacy perception that family businesses are perhaps too small and not able to support larger service and maintenance contracts but we have found that in the ever changing world of FM, this is not the case. We are responsive, so much so, that on Christmas Day last year, we were on- site supporting a hospital to get their power back on-line, after a failure. We
provided our own hire sets and as we are based in the south of England, we can get to sites within 1-2 hours for contract customers and will try our utmost to support any customer where we can on the same day.”
Other recent developments in the business to assist in supporting the Public Sector includes the recent formation of a business partnership with global UPS provider Salicru, to support UPS hardware requirements for Public Sector sites. P & I also offer service and maintenance contract solutions for UPS.
P & I have two Public Sector Specialists within their business, notably Jon Terzza and Rebecca Lodge, who can support Public Sector customers with critical standby queries and arrange site surveys to start the partnership process rolling.
For more information and contact:
www.pandigenerators.co.uk Tel: 023 9278 3450 Jon Terzza: 07775 582 904 E-mail:
info@pandigenerators.co.uk Twitter: @pigeneratorsltd Facebook: P and I Generators
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