Special Feature
Public Sector Trusts P & I Generators with Service and Maintenance Contracts
Paul Benfield, Director of P & I Generators Ltd, explains why company success is built on understanding the unique challenges of the Public Sector environment and why delivering the right critical standby power solution first time, is as critical as the power and services that sites have to support.
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he name P & I Generators may not be familiar to you, but the family owned and run business on the south coast of England (based in Havant, Hampshire), has been established since 1999 and has grown exponentially over the last five years.
Part of their success has been attributed to supporting multiple sites within the Public Sector environment.
In the Public Sector, P & I are aware that there are challenges for the service and maintenance of generators and UPS on site, as well as the wider critical power infrastructure. The immediate response needed to support operating theatres, 999 response centres, IT infrastructure and core client services is more demanding and complex than ever; also solutions have to be right first time and economically advantageous to ensure budgetary control.
P & I have recently been awarded multiple service and maintenance contracts for generators and UPS including: Sussex Partnership NHS Trust, Surrey Primary Care NHS Trust, Kent & Medway NHS and Social Care Partnership, Hertfordshire NHS Supply Management Federation, London Ambulance Service HQ (including 999 response centre), also London Boroughs of Newham, Havering and Hackney and South Wales Fire and Rescue Service.
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Paul Benfield the founder (and now a Director of P & I) attributes the success of winning these contracts to the following; “It really is about listening to what our Public Sector and Facilities Management (FM) customers want and need. Many companies say that they are responsive but at the point of failure, customers are let down – typically, that is when we get a call and we are at their site the same day, often in the south of England within 1-2 hours (depending on exact location).
“We are extremely proud of the work that we do to support the Public Sector and their FMs in the UK. The Public Sector landscape has changed so much in the last decade and we actively advocate partnership working as it provides greater security for both parties. We are committed to integrating and understanding each customer and site as much as possible and sharing information and devising solutions that can help meet their needs”.
An example of this is the unique way that P & I work with Public Sector customers.
P & I plans service and maintenance cycles for contracts on a critical path for the next three to five years using a site survey and insight and analysis from their team. A simple tangible report is then produced for the site. This includes forecasting
replacement of hardware/remedial cycles so that it can be factored into budgets. The report also advises on associated services such as load bank testing, thermal imaging and battery resistive testing, which can often help identify critical issues with hardware before they occur.
The responsibility of P & I as a company is to provide expert information and support in the running of critical power infrastructure. Paul continues; “Where our Public Sector partners have so many conflicting demands on their time on site, they can be assured that we know what we are doing.
“At P & I, we see ourselves as an extension of our partners’ business and we know the sites very well. We can identify what is wrong and fix it there and then. We also have our own generator parts and hire division and load banks, so we can despatch the right solution immediately to site, even in the depths of the British winter, we will sort it out; our reputation depends on it.
“I am sure that some reading this article, have been in the position where an engineer has completed a service and maintenance contract visit at their site and the engineer has then advised that there is a 7 day lead time on an ‘easy to replace’ part or filter. To me, poor customer
Building & Facilities Management – June 2014
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