John Lewis Partnership plc Annual Report and Accounts 2014
3 INVESTING ONLINE £1.4bn
Annual online sales were £1.4bn with
johnlewis.com up 19.2% and
waitrose.com grocery sales up 41.4%.
About Waitrose
Waitrose has 305 shops in the UK and Channel Islands and has consistently achieved sales growth ahead of the market. Its strong performance has been driven by the service from loyal and dedicated Partners, a long-term commitment to sourcing the UK’s finest local and regional foods, the success of the essential Waitrose range, Brand Price Match, the success of the myWaitrose card and free delivery for online shopping.
Waitrose combines the convenience of a supermarket with the expertise and service of a specialist shop – it is dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.
BEST SELLING PRODUCT
Our essential Waitrose range offers keenly priced everyday items with no compromise on quality. Our best selling product from the range was essential strawberries.
CO2 e EMISSIONS INTENSITY -5.0%
An emissions increase of 1.3% against a revenue increase of 6.6%, equating to a 5.0% decrease in emissions intensity. We are working to reduce absolute operational CO2
equivalent (CO2 by 2020/21 against our 2010/11 baseline. e) emissions by 15%
NEW PRODUCTS LAUNCHED
4,000+ 2013 AWARDS
– Good Housekeeping Favourite Supermarket – Favourite Food and Grocery Retailer (Verdict’s Customer Satisfaction Awards)
– Top performer in National Consumer Satisfaction Index About John Lewis
John Lewis has 40 shops in the UK: 30 department stores, 10 John Lewis at home and
johnlewis.com. Led by our committed and focussed Partners, we sell the best of fashion, beauty, home and giftware and electrical items. John Lewis typically stocks more than 350,000 separate lines in the department stores. The website offers over 250,000 products including online exclusives.
johnlewis.com is consistently ranked one of the top online shopping destinations in the UK.
John Lewis Insurance offers a comprehensive range of insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the usual values of expertise, trust and customer service expected from the John Lewis brand.
BEST SELLING PRODUCT
We’re a market leader in the electronics and home technology sector so it’s fitting that 2013/14’s best selling products were tablets.
ONLINE GROCERY SALES GROWTH
+41.4%
ONLINE SHARE OF JOHN LEWIS SALES
28.1% 2013 AWARDS
– Retailer of the year (Oracle Retail Week Awards) – The Nation’s Best Retailer (Verdict’s Customer Satisfaction Awards) – Best Retailer 2013 (Which? awards)
ONLINE SALES GROWTH
+19.2%
THE JOHN LEWIS PARTNERSHIP
OUR PERFORMANCE
GOVERNANCE
FINANCIAL STATEMENTS
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136