John Lewis Partnership plc Annual Report and Accounts 2014
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We carried out major refurbishments of 11 branches and now have concierge-style welcome desks in 112 shops. These give a focal point for our existing services as well as the opportunity to try out new offerings in the future. We continue to develop our hospitality offer with cafés in more than 100 of our branches and are trialling concepts, such as new-look bakery and wine departments and grazing areas in our Kingston and Cambridge branches.
In the year ahead we plan to open 38 new branches, including 23 little Waitrose shops, as well as relocating two branches. We closed our Dartford branch at the end of its lease in February.
“ As online grows, our branches are taking on a renewed significance, offering services and experiences that customers can’t get on the website.”
Innovation-led products Innovation, superb quality and high standards of provenance are at the heart of our products, from essential Waitrose to Duchy from Waitrose. We launched over 4,000 products during the year and expect to sustain this pace in 2014. In addition, April 2013 saw the debut of the Waitrose flower garden range and
Waitrosegarden.com, offering 6,000 gardening products in total.
CONTINUOUS IMPROVEMENT
Mark Price Managing Director, Waitrose and Deputy Chairman of the John Lewis Partnership
In Waitrose Distribution, a “continuous improvement” initiative was introduced during 2013/14. The principles were based on D.M.A.I.C. (Define/Measure/ Analyse/Improve/Control) and offered a step by step approach to problem solving – something that worked well with the existing ‘7 Waste Walk’ process.
“ The initiative has made a real difference to my job, showing me useful techniques to help support the operational management of the warehouse. It means we are able to gather information, measure its impact, think about solutions and control the process going forward, resulting in us saving money and strengthening procedure.”
Cambell Keen, Warehouse Partner, Waitrose Distribution
FIVE YEAR ANNIVERSARY OF ESSENTIAL WAITROSE:
– Annual sales of more than £1bn
– 18% of total sales come from essential Waitrose
– 2,100 products across 22 categories
– Exported to 47 countries including Chile, Bahamas and the Philippines
– 469 new products launched in 2013/14, including new beauty products
A RECORD CHRISTMAS
Our record Christmas results have been a real highlight: sales on Monday 23 December were £51m – the highest ever taken by the business in a single day with an average of 22,000 items going through checkouts every minute. Christmas Eve also proved to be particularly busy but thanks to the preparation and hard work of all the Partners, these periods were dealt with well.
THE JOHN LEWIS PARTNERSHIP
OUR PERFORMANCE
GOVERNANCE
FINANCIAL STATEMENTS
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