John Lewis Partnership plc Annual Report and Accounts 2014


19


Our customers


Our environment


Our communities


–  informed choices


– Providing clear and better advice – Encouraging sustainable behaviour


– Encouraging better nutrition and healthy lifestyles


– Conserving natural resources


– Managing our estate with minimal environmental impact


– Recognising good environmental practice in our supply chain


– Acting locally to respond to community needs


– Building trust in the local community


– Developing our Partners through community involvement


– Contributing to social and economic growth where we operate


– Through our dedicated programmes – ‘the Waitrose way’ and John Lewis’ ‘Bringing Quality to Life’ – we are encouraging our customers to lead more sustainable lives


– Waitrose teamed up with Start – a charitable initiative set up by HRH The Prince of Wales to inspire and encourage people to live more sustainably


– John Lewis is trialling an Energy Efficiency Service to help customers save energy at home


CO2


e EMISSIONS AGAINST REVENUE


-5.0% 96.1% -5.3%


AWARDS


Waitrose and John Lewis Ipswich won Retail Project of the Year at the 2013 Lux Lighting Awards.


VOLUNTEER HOURS GIVEN WASTE DIVERTED FROM LANDFILL


PRE-TAX PROFITS TO CHARITABLE AND COMMUNITY ACTIVITIES


136,000 4.3%


DISTRIBUTION MILEAGE


AMOUNT DONATED TO GOOD CAUSES THROUGH COMMUNITY MATTERS


£4m+ 6,300


NET NEW JOBS CREATED


THE JOHN LEWIS PARTNERSHIP


OUR PERFORMANCE


GOVERNANCE


FINANCIAL STATEMENTS


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