AIRFRAME
After they complete that and they send it back to me, I then convert that into a plan and a quote and send it back for their approval. Once it’s approved, we go to contract and get the project in the queue. And off we go. Helicopter Maintenance – Do you take into account
any scheduled maintenance for the aircraft you are working on? Reynolds – Yes, we do. We complete all major and minor inspections at the same time. It’s all part of our certification program. We have the helicopter completely taken apart so it makes total sense to do it all. Then the customer starts over with the clock at zero and has many hours of use before maintenance is needed. Helicopter Maintenance – Tell us how you keep the customer apprised of the work being done on their machine. Reynolds – This came up early on and since all of our cus-
tomers are located out of state or in another part of the world, this was a problem. I came up with the idea to put an active customer forum on our web site. This allows us to put updates and pictures, ask questions and communicate all over the world. The system is password protected per customer, so nobody else gets to see other than us and those individuals the customer ap- proves. It allows the customer to see his project in real time. It also allows us to communicate with different time zones. It is a very effective tool for us and the customer. They can check on their helicopter from anywhere they can access the internet. Helicopter Maintenance – Besides refurbishing the
aircraft, will you take on a job of just performing a system or systems upgrades?
Reynolds – Yes, we do both or either. It depends on what the customer wants. We are oriented to give the customer what they want. At the same time I ask them the mission and where they plan to operate and I will make modification sug- gestions. For example, we had a customer operating in high altitude areas and they needed the upgraded engine. Then I had another customer in the desert and they needed engine barrier filters. That all works out well. I want them to be suc- cessful with the Huey. That makes them come back and send their friends.
Helicopter Maintenance – Any special jigs or tools
you use or manufacture? Reynolds – We make several tools to make the work
easier. We have some pretty smart guys that make a design and have the machine shop make the tool. It’s impressive. A lot of it is for removing old bearings and parts that have not been off the helicopter since it was built. Helicopter Maintenance – How do you approach
rewiring an aircraft? Reynolds – The UH-1H is just now getting to the age
that we will need to start doing a complete rewiring of the aircraft. We are in the process of planning our new wiring system and how we are going implement it. This will be next year’s major project. We haven’t decided if we are going to buy our own wire machine or use a contractor to build the wire harnesses for us.
Helicopter Maintenance – Do you vendor out any refurbishment work?
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HelicopterMaintenanceMagazine.com February | March 2014
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