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Cleaning & Hygiene Double win for LCC


LCC Support Services Ltd the nationwide support services business is on another winning streak.


T


he Company won its fourth prestigious Golden Service Award, this year for its cleaning excellence at the Grand Arcade shopping mall in Cambridge. The Award was received by Lawrence Tew LCC’s Key Account Manager and Director of Operations Paul Lunn. LCC has been winning Golden Service


Awards for 20 years in a range of sectors including Offices, Use of Technology and Education. Winning client sites are Smith Kline Beecham, The Cambridge College and for its exclusive IBMS client management technology system. Paul Lunn said: “Our profession is focused on quality of delivery. That’s what the client and judges of this national Awards programme are looking for. The win acknowledges the professionalism and hard work of our team.”


LCC has also won the Supplier of the


Rachel Lee (Norland) Rachel Hodgson and Bob Vincent from LCC and Ian Entwhistle of Norland.


Year Award from Norland Services Ltd for whom it is the main cleaning contractor. This achievement, which comes after working only two years for Norland, was selected from all its supply partners.


Bob Vincent Executive Chairman of LCC said: “This huge seal of approval by one of the industry’s most respected operators is the highest recognition of our standards.” www.lccss.co.uk


Serco at Forth Valley Royal Hospital wins top award for cleanliness


S


erco, in partnership with NHS Forth Valley, has won the prestigious Golden Services Award 2013 for the cleanest healthcare premises with more than 250 beds.


The accolade for cleaning services


at Forth Valley Royal Hospital in Larbert follows Serco’s Catering Service of the Year Award from the Hospital Catering Association earlier this year, and a positive Healthcare Improvement Scotland report on care for older people in acute hospitals.


The company was one of 24 organisations from all over the UK that picked up awards, which recognise the achievement of, and commitment to, higher standards of excellence. Organised by Kimberley-Clark Professional and the Cleaning & Support Services Association, the awards were handed out by BBC newsreader Kate Silverton during a glittering ceremony at the Lancaster London hotel on Friday November 1. Mike Mackay, Solutions Director at Serco Health, said: “We are all delighted to win the award, which is acknowledged


Building & Facilities Management – December 2013


internationally as the hallmark of quality and a great way to promote excellence among our staff and partners, who I would like to thank for helping us to achieve this accolade. “One of the


reasons we won at Forth Valley was the range of innovative solutions we use to reduce the risk


of healthcare-associated infection. For example, we have integral blinds and disposable curtains, robotic floor cleaning systems and an ozone laundry, which help reduce the risk of contamination.” Tom Steele, NHS Forth Valley’s Director of Strategic Projects and Facilities, added: “This is a fantastic result which recognises the priority given to monitoring cleanliness at the hospital through regular internal and external audits and collaborative work with our


BBC newsreader Kate Silverton presents the award to Kathy Johnston and Dianna Ross, both customer support team leaders, and Lynn Jack, customer support manager, all from Serco


patient representatives and staff.” Independent professionals from the British Institute of Cleaning Science carried out the judging process, which examined innovation, staff management, training and client relationships. For more information on the awards, visit http://gsa.suzannehowe.com


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