Beauty - Spa Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


fact that I have to undress, but because I just don’t know what I should be taking off and keeping on! Even just for a facial, some salons have asked me to remove my top, others have asked me to remove both my top and my bra; knowing which to do at each different salon and with each different therapist is just one small thing that would put mine, and many of your clients’, minds at rest.


But this is also a concern for body treatments and waxing treatments too, as well as massages. How much should the client be taking off and should they be keeping their underwear on, changing into paper pants, or slipping on a robe?


The simplest way to help your client to prepare for their treatment is to let them know exactly what to do when they enter the treatment room. Not knowing whether they should get on top of the couch or under blankets or towels, or whether they should be on their front or back, often leaves clients fumbling around and worrying.


A relaxation area is a great place to take clients to after their treatment, however make sure they know where to go next or whether you will be back for them so that they aren’t left wondering.


If you have a lot of information to give, you could direct the client to an FAQ part of your website when they make a booking which outlines everything they will need to know beforehand. Alternatively, you could take their email address and send them a ‘thank you for booking’ email reconfirming their appointment date and time, as well as anything they need to do beforehand or bring with them.


When clients arrive for their treatment continue with the guidance, telling them who their therapist is, where they can sit and wait, ask them whether they would like a drink, etc. “When your client arrives, greet them with a healthy, refreshing drink like a rosemary-infused cucumber lemonade,” says Lydia. “A fresh, cool cocktail will have them prepared to relax and rejuvenate.”


74 The treatment


When it’s time for your client to have their treatment, the therapist should meet the client in reception. If your business is a salon, show themthrough to the treatment room. However if you’re a Spa business, show them where they can change, give them slippers and a robe if these are included, show themwhere the lockers are, and then where they shouldmeet you afterwards, allowing you to show the client around the facilities.


Lydia advises: “Wait outside of the changing room so that when they emerge they can personally escort them to their treatment room. Don’t make them wander around your Spa looking for you!”


Clothes off?


One of my own biggest fears when I visit the salon is undressing; not the


When you arrive back in the treatment room, check that the client is where you would like themto be. “Once you are in the treatment room, pull back the sheets on the bed and help your client get in. Now that your client is in the treatment bed, you should always have one hand on the client. This will give thema sense of security and do not ever leave your client alone once the treatment has started,” advises Lydia.


Whether the client is a salon regular or not, one thing that often pleases them is when a therapist tells them exactly what’s going to happen before they begin the treatment, explaining which products will be used and what order the treatment will take. This allows clients to take themselves through a treatment each step of the way without any unnecessary surprises throwing them off guard.


If you do plan on leaving the room at any point during the treatment, tell your client before the treatment otherwise at the point you leave, the client could be left wondering where you’ve gone and how long you might be, causing panic and disruption during their treatment instead of relaxation and calmness.


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